Client Success Manager (Google Merchant Experience)

Job Description

Client Success ManagerLocation: Hull / HybridSalary: £24k - £30k DOE + BenefitsWhat will you be doingAs a Client Success Manager at Summit, you will assist and support in the ongoing maintenance and nurturing of client partnerships for our technology suite, Productcaster. You will support clients to overcome challenges, answer their queries and drive positivechange in process and performance. You will evolve client relationships into long-term profitable partnerships, that commercially benefit both the client and Productcaster brand.On a day-to-day basis, you will:

• Be the dedicated point of contact for our technology clients. You will lead and coordinate day-to-day client challenges in a timely fashion, communicating progress frequently and effectively, through to resolution
• Generate existing client growth opportunities through strong relationships
• Think strategically and tactically to drive stronger client partnerships, encouraging a broader adoption of the Productcaster product portfolio, and driving client value
• Manage in-bound client opportunities through nurturing and developing new relationships to convert into long-term clients
• Management of the existing and prospective client CRM / database, ensuring it is up to date, with comprehensive contact information for all contacts
• Assisting in the monthly billing and invoicing process, and providing support to finance in aged debt, chasing contacts and managing finance queries where necessary
• Reporting to senior management on a weekly and monthly basis on progress, providing regular reports, with analysis on Productcaster performance, informing senior management of key movements / areas of concern and recommending ways to improve
• Measuring Productcaster client satisfaction and seeking ways to develop client engagement to help improve churn metrics
• Providing support to senior management in pitch processes, for both PC and Marketing Services prospects
• General support of the Productcaster sales programme, in new growth opportunities, new industries, partners or territories
• Line management of junior team members as needed.

Summiteers are asked to attend our office in the C4DI complex in Hull, Fruit Market 2 days per week, the rest of the week can be done from home. About you Were looking for someone with high energy, infectious enthusiasm and drive to deliver great results for their clients. Experience working in the marketing or retail sectors would be an advantage, however training will be provided for candidates who haveexperience in other sectors.Key skills and knowledge include:

• Impressive levels of commercial awareness, being able to suggest and secure great contracts for both Summit and the client
• Experience with Google Merchant/ Google Shopping
• A great communicator that negotiates effectively and persuasively
• Knowledge of tools and systems to drive efficiency in sales and marketing activities, such as CRM and pipeline management
• Knowledge of the principals of B2B marketing and/or Account Based Marketing (ABM)
• Highly organised, plans own and team work effectively, and can set priorities and manage resources
• A great presenter of ideas, sharing them in a clear and confident manner to internal and external clients and colleagues
• Strong working knowledge of MS Office, particularly Microsoft Excel and PowerPoint
• Performs even under stressful situations and has a positive influence across the business as a whole

Who are weSummit is a Changemaker in performance marketing and online retailing. For 22 years, we have worked with some of Europe’s most successful retailers and brands, helping them to transform their online business, growing their customer base and making them moremoney from retailing online.At Summit, we’re friendly, professional, and focused around our people. We look for candidates that embody our core values and strive for greatness. If that’s you, we can offer you progression opportunities within an established performance marketing agencywhere you’ll always be encouraged to think big.What can we offer youAs a reward for your time and dedication, we will offer you a competitive salary as well as a range of benefits including:

• Flexible working: From flexible start and finish times, to having every other Friday off*. We trust our people to work flexibly around their lifestyle and family arrangements.
• Up to 29 days holiday per year (plus bank holidays): Our employees start with 25 days holiday per year, increasing to up to 29 days with long service. You would also have the opportunity to purchase additional holidays with our holidaypurchase scheme.
• Milestone days off: Whether it’s your birthday, you’re getting married, or it’s your childs first day at school, we want you to take the time off work to enjoy these special moments.
• £250 per year experience for life’: Up to £250 a year to spend on pursuing a dream or to take part in an activity that leads to greater personal development.
• Discounts and benefits: Our rewards platform gives you access to discounts and offers on over 1000 retailers. From your weekly shop to a one-in-a-lifetime holiday, there will be a discount to suit your needs.
• Bupa health cash plan: We understand that everyday healthcare costs can quickly add up. We offer a cash plan through Bupa to claim back those costs such as a prescription or trip to the dentist.
• Bonus scheme: When Summit do well, we want our teams to reap the rewards so we have an annual bonus scheme based on company profits.
• Life assurance: Your family matters to us, in the event that something terrible happened, we want to make sure they are looked after.
• Religious holiday swaps: As some of our UK bank holidays are traditionally based around Christian events, we want to ensure we’re being inclusive and letting people celebrate religious holidays that matter to them.

If you are interested in this role and have the relevant experience then we would love to hear from you!

Keyskills :
Account ManagerClient ServicesDigital MarketingEcommerceGoogleMarketing CampaignsShopping