IT Workflow Analyst

Job Description

Innovative Customer Focused Agile Open and Engaging Entrepreneurial - Our key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the IT Workflow Analyst opportunity.This role is a brand new role working with our In-house IT team based in Huddersfield. As an IT Workflow Analyst you will have full responsibility for ensuring the departmental operational tools are in place and maintained to provide our customers with the best service possible.It is an exciting opportunity for someone as this is a brand new role and we are looking for someone to bring in new ideas to develop and make our customer experience more streamlined.You will be a key member of the team working to achieve the best outcome through workflow automation, user provisioning and self-service tooling through the use of scripting and departmental tooling.As an IT Workflow Analyst you are an integral part of the IT team and duties are included below;* Developing the digital presence of SGTS (Saint Gobain Technology Services). A comprehensive online offering, including our intranet and online self-service tools for all platforms including mobile devices.* Improve the self-service tooling through process mapping and scripting. * Deliver workflow automation to achieve single touch or zero touch user provisioning. * Produce and action reports to measure and demonstrate service improvements. * Perform administration as required to manage and maintain operating tools * Identify and suggest improvements within the departmental processes to improve our customers experience.What kind of person are we looking forFirst and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you* Experience of 1st line and 2nd line IT support * Ability to complete tasks within deadlines set* Hands on experience of Active Directory Object Management and Microsoft Exchange Mailbox Management* Hands on experience of workflow / automation tooling such as Nintex and AD Manager Plus* Experience of user provisioning, password management systems and self-service tooling * Experience of departmental process mapping * Proven analytical and problem-solving abilities* Excellent communication skills * Computer Science degree or demonstrable work experienceWho are Saint-GobainSaint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale. We have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employ 170,000 people worldwide. The UK & Ireland is home to over 30 of the most well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.You are applying to work with Saint Gobain Technology Services (SGTS) this is one of more than 30 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you will be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.Our Ambition as a businessAt Saint-Gobain, our goal is to Create great living places and improve peoples daily life. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.Do you want to be part of this vision Click apply, we would love to hear from you.