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Customer Success Administrator

Job LocationHuddersfield
EducationNot Mentioned
Salary20,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Success Administrator / Client Support - Tech4Good£20,000 - £26,000Langham Recruitment is proud to partner with an Award-Winning SAAS Company, which is on a mission to give every student the opportunity to reach their potential and beyond.Our client is in search of a Customer Support Administrator who will be a key member in a Growing Customer Success Department. You will be supporting customers throughout their journey post and presales and help with onboarding and technical support. Role:

  • Supporting customers pre and post sale
  • Providing technical support when needed to existing and new customers
  • Working within the CRM and providing metric updates to the Customer Success Manager
About you!
  • We would love to hear from anyone that has IT Support, Software Support or Customer Service experience
  • Any experience within Software would be a great benefit, i.e. SaaS environment
  • Great knowledge of Excel
  • Great people skills
  • Tech Savvy
  • Awesome organisational and project management skills
  • An interest in supporting a customer journey and driving improvement to customer engagement
Benefits:
  • £20,000 - £26,000 a year
  • Remote Working Options (once a month onsite requirement) but doors are always open!
  • 25 days holiday
  • Progression Opportunities
  • Annual Salary Reviews
  • Ongoing training opportunities

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