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Job Location | Huddersfield |
Education | Not Mentioned |
Salary | 21,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
VacancyCustomer Service AdvisorWhat will you be doing As a customer service advisor youll spend your time on the phone, talking to our customers about the accident damage they have on their vehicle and assigning one of our 300+ repairer locations to conduct repairs. In addition, you will speak to our repairers,booking in repairs and securing updates on how repairs are progressing. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great customer experience as your first. Youll need resilience and empathy too - you willbe speaking to speaking to someone who needs repairs to their car after an accident, including customers who are vulnerable and need to be reassured youre there to help.Youll be trained, supported and empowered to resolve every call in the best way possible.Do you share our passion for excellent customer serviceWhat are we looking forWere looking for someone who wants to be part of a team; people who are driven, focussed and keen to develop. If you bring the right attitude, drive and passion, we will give you a long and rewarding career . Previous customer service experience is essential,if you have that within the vehicle accident repair sector even better, but whats more important is attitude, work ethic and great written and verbal communications skills along with the ability to input data on a computer with high accuracy.Flexible Working Were open for our customers from 8am-6pm weekdays, 9am-6pm Saturday.We offer a flexible approach on a rotating shift system basis working 8hrs Mon to Friday and one Saturday morning every 4 weeks, so you can plan ahead. Whilst office based, the Saturday is home based, supporting work life balance and promoting employee wellbeing.Reward and BenefitsOur people are key to our success, so we reward you with an attractive, competitive salary and benefits package, including: