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| Job Location | Huddersfield |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Experience ManagerSalary: £30,000 per annumLocation: Huddersfield, West YorkshireFull time, Monday to Friday role with no weekends!Our client are leaders in their chosen field of training, mentorship and physical education, and are dedicated to the growth and development of their customer service and field professionals. We are looking for a customer focused and forward thinking person who can become the anchor of the companies customer service efforts. It will be your mission to build lasting relationships and ensure customers achieve their promised result from specific trainingand programmes. The Key Duties of the Customer Experience Manager* Oversee the running of the customer service department, ensuring customer satisfaction and loyalty.* Compile and analyse data to gauge departmental performance and report findings to upper management.* Craft and implement department standards, procedures, and goal-driven objectives.* Serve as the chief liaison between our customers and corporate entities, ensuring seamless communication.* Foster collaborations with other departments to fulfil organisational objectives.* Engage in regular discussions with department leaders, ensuring alignment and shared vision.* Manage and resolve customer concerns, championing a problem-to-solution ownership ethos.The Key Requirements of the Customer Experience Manager* Previous success in a Customer Service Manager role.* Bachelors degree in business administration or a related field.* Strong leadership skills.* Outstanding communication skills, especially in client interactions.If you are interested in having a conversation about the role, please Apply or call the CCD Team at Search Recruitment in Leeds for more information.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.