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3rd Line IT Engineer Team Leader.

Douglas Charles Ltd
Job LocationHuddersfield
EducationNot Mentioned
Salary£38,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client are a nationwide company specialising in the delivery of tailored telecoms & ITservices to a wide range of businesses large and small. Experts at designing, delivering andsupporting market leading solutions incorporating all aspects of communications to businesses.Our client supports and maintain thousands of businesses both small and large throughout the UK and dueto continued growth are looking to expand the engineering team further.Key Role and Responsibilities:

  • Ensure SLAs and KPIs are maintained and reported on.
  • Pre-sales to internal & client facing staff, design and installation of new IT systems.
  • To produce technical sales proposals and present the technical aspect of those proposals to the customer giving clear evidence as to how their business needs will be met.
  • Create a project plan for implementation of technical solutions for client and manage
  • projects through to go live’ ensuring all is delivered on time and to budget
  • Ensure the delivery of each clients specific technology requirements, remote and/or on-site.
  • Find potential products, evaluate and negotiate costs with suppliers ensuring best value for money is achieved
  • To provide day to day customer technical support to ensure solutions are provided quickly enabling the customer to resume working as soon as possible
  • Ensuring tickets are completed and closed off in line with company procedures and
  • displaying excellent customer service.
  • Contributing to an effective service team performance by meeting daily, weekly and monthly
  • KPIs by monitoring own personal performance against SLAs.
  • To review & monitor client systems to ensure they are running well, and usage is optimised
  • Help continually look for ways to improve the way IT services are offered and delivered to customers such that we remain ahead of the field and retain our preferred supplier status.
  • Technical audits to be carried out on request for new and existing customers.
  • To support internal systems for DVAD to enable the business to operate efficiently and effectively
  • To ensure timely completion of all administrative documentation to ensure our internal processes remain correct and up to date.
  • Work closely with departmental managers
  • Ensure that every team member has a role to play in achieving set goals and targets
  • Manage department budgets & targets
    • Skills & Experience:
  • Experience of a team leader role (minimum 1 year)
  • Experience of meeting customers, managing expectations and providing a logical solution focused approach to issue resolution.
  • At least 3 years relevant IT industry experience and 1 year working with an MSP
  • Strong technical skills and knowledge in all areas including but not exclusive to, Windows server 2003 and above (including SBS), Exchange server 2008 upwards, VMware/Hyper-V, SQL, and RMM systems.
  • A proven track record of customer service management and relationship management.
  • Active Directory configuration and administration, strong networking skills.
  • Microsoft 365 and Azure configuration, deployment and migration experience.
  • Good understanding of Enterprise hosting solutions and outsourced services.
  • Knowledge of installing computer software, hardware, setting up new users and PCs and diagnosing software errors.
  • Passion to remain up to date with the latest developments.
  • Extremely good communication skills, both written and oral.
  • The ability to multitask, handling tickets and individuals with equal ease and professionalism.
  • An out-of-box thinker who wont settle for the initial solution or idea but will always seek the best solution available for the client.
  • Windows configuration and support experience (MCP or above preferred). - Desirable
  • If an issue with a server arises when powering on, the successful candidate should have the skills required to diagnose/fix, so that the customer is left with a working server.
    • Need to have a minimum of 2 years’ experience in a field based environment covering pre-sales, firstand second line support, project installation and management and able to manage multiple projectssimultaneously. Hunger to grow the department.Your Technical Skills should include Microsoft MTA, MCSA and MCSE qualifications (minimum MCSArequired). Plus knowledge of security protocols, IT Systems, and networking infrastructures.If you feel this role is for you and would like to be considered then please submit your CV and one of the team will be in contact to discuss the application further. Required skills
  • Line Support
  • Pre-sales
  • Supports

    • Keyskills :
    Line Suppt Pre-sales Suppts

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