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1st Line Support

Strand Recruitment Ltd
Job LocationHuddersfield
EducationNot Mentioned
Salary20,000 - 21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you are looking to kick-start your career in 1st Line support - look no further.An exciting opportunity to join an award winning Managed Service Provider, based in Huddersfield. The successful candidate receive superb training from an experienced team of specialists.1st Line duties

  • Managing and supporting customers with a range of products including PSTN, ISDN, Hosted (VoiP) SIP trunk and Broadband services.
  • Put your technical troubleshooting skills to the test by diagnosing and resolving queries and faults.
  • Technical Support of fixed line, hosted, SIP and Broadband services
  • Responding to e-mail and telephone queries in an agreed SLA.
  • Supporting partners and customers with our portfolio propositions where applicable.
  • Updating internal systems.
  • Raising faults via telephone, email and the appropriate portals.
  • On-boarding new customers
  • Configuration of routers
  • Placing orders for hardware
  • Reporting network faults.
  • Notifying customers of planned maintenance.
  • Arranging engineers to attend customer sites.
Our client provides an environment to flourish, team building days and personal development plans. You really couldnt ask for a better platform to establish your careerMonday to Friday, no weekendsTeam events20 days holiday, increasing to 25 daysContinuous training and personal developmentCareer developmentApply today to avoid disappointment

Keyskills :
Customer ServiceLine Support1st Line

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