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Customer Success Manager

Your Prime Recruitment
Job LocationHoxton
EducationNot Mentioned
Salary£35,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Success Manager- Education ManagementBasic- £35,000/ OTE £45,000Why: Global Market LeaderMulti-national organization London

  • Do you have 2+ years experience in selling into Higher Education
  • Are you an Account Manager with experience of building new relationships
  • Are you hungry for success and driven by innovative technology
  • Do you have a real passion for adding genuine value to a business and their community
    • Our client is a leading Educational SaaS tech disruptor. We are currently working with a multi-national organisation who have a unique approach to providing education management applications. Their mission is to create and maintain an equal playing field for students and their futures. They are very ambitious in their goals which can be shown in their success of making thousands of relationships within the education sector. They are at the start of their journey and wanting a driven, ambitious and motivated individual to join their team to watch them grow.This is a fantastic opportunity for someone who has experience within managing client relationships within the education sector and with a highly consultative approach. This role enables you to work in tandem with their existing Partnership Manager to help you grow your own client base as well as maintaining pre-existing relationships.This is a company who truly values unlocking their diverse workforce allowing them to evolve, the company loves new ideas and be a part of the team gives you the opportunity to voice your opinions / ideas. Professional development is at the forefront of the companys mind which is why they are giving you the autonomy of making your own objectives as well as receiving the support from the line manager on the job.The role enables you to work remotely but you will be required to travel into their modern offices a couple of days a week / month, their offices are located on the outskirts of London. Another fantastic benefit is that they offer you 28 days holiday, paid which also includes bank holidays.Responsibilities: Customer Success Manager-
  • Be responsible for growing their university partnerships and also support their existing partners for them to really enhance their profile
  • Handling your own client base and responsible for booking and conducting meetings with university staff to understand their needs, demonstrate the products offering and seek to close new business
  • Onboarding new partners, conducting regular check - in calls whilst also maintaining a high resubscription rate
  • Clear market knowledge of companies services
  • Raising awareness of companies mission and being passionate about their values
    • Competencies: Customer Success Manager-
  • Commercial knowledge in positioning market leading solutions
  • Outstanding listening and communication skills- written, person and via video call
  • Take lead in client facing opportunities, fulfilling clients expectations
  • Proven track record for finding and closing new business
  • Provide accurate and timely account pipeline reports, account plan updates and sales forecasts
    • Business Development Manager, Account Manager, Sales Executive, New Business, Software As A Service, SaaS, HR, Education Management, Edtech, Inside Sales, Customer Success

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