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Repairs Coordinator

TristoneNash Ltd
Job LocationHounslow
EducationNot Mentioned
Salary£29,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with an organisation providing a service within the social housing sector who are looking to recruit a Repairs Coordinator on a permanent basis.You will be joining at an exciting time in which both the Asset & Housing management functions are being moved to the organisation, and a new team is being developed.The Repairs Coordinator serves as the main point of contact for customers to speak with for repairs, providing administrative support to the repairs service and handling all repair-related communication (calls/emails/post/face2face).Duties will include:

  • Liaising with residents, colleagues, managers, external contractors and suppliers to ensure the delivery of repairs is effectively delivered to the required targets.
  • Carrying out daily processes such as raising repairs, diary planning, daily run sheets, task dispatch, appointments management, repairs complaints handling.
  • Monitoring and reporting on productivity of the inhouse repairs and voids teams through relevant systems.
  • Responding to residents’ queries, complaints and
  • Coordinating and liaising with of the Out of Hours (OOH) emergency repairs services.
We are looking for:
  • Experience within the property management/housing sector, including an understanding of common and complex repair issues and maintenance processes.
  • Experience in call handling and front-line service environment
  • Experience in working with customers on a frontline service dealing effectively with complaints and resident queries.
  • Good IT knowledge, including spreadsheets, networking and databases packages, databases and spreadsheets.
  • Ability to manage and prioritise workload balancing organisational, and service led demands, working under pressure and quickly.
To apply for this position please submit your CVTristoneNash is working as an employment agency on behalf of a client.

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