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Aftersales Manager

Reed
Job LocationHounslow
EducationNot Mentioned
Salary£80,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you possess extensive automotive industry experience Do you have experience working within Aftersales, in a senior positionMy client, an award winning automotive company are seeking an experienced Head of Aftersales with a passion for delivering quality leadership and customer service.This is an incredibly exciting opportunity to join the business in a brand-new role, at a timeof growth and development. This role will be central to the business and will report into the Aftersales Director of the company. This is a Monday-Friday role, working 45 hour per week.Main duties:

  • Supporting the Aftersales Director and be the point of contact for service and parts managers, assisting with any queries and providing support
  • Hold regular meetings with the aftersales managers to ensure performance, and that KPI measures are being achieved
  • Run reports and analyse data to ensure aftersales department performance
  • Looking after the wellbeing and progression of team members through regular appraisals
  • Customer visits to build and maintain strong relationships
  • Work with the People team and Marketing team
  • Managing, coaching and motivating employees to ensure a high quality of staff. Establishing business objectives and personal development goals, and monitoring performance against agreed targets
  • Carrying out manager appraisals.
  • Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Key requirements:
  • Extensive automotive industry experience, in an Aftersales position at senior management level
  • Experience using Kerridge/Keyloop or similar dealer management system
  • Extensive knowledge of the operational running of a workshop / dealership
  • A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction
  • Strong, hands-on leadership style and people management skills - encouraging achievements through teamwork, and positive company culture
  • Experienced in customer satisfaction with excellent customer service skills
  • Computer literate
Benefits, pay & package:
  • Salary of £80,000 per annum
  • Company vehicle allowance OR van
  • Working for an official Great Place to Work™ and UK Best Workplace for Wellbeing
  • Working with an award-winning team
  • Access to 100s of employee perks on Perkbox
  • Auto-enrolment pension
  • A day off for your Birthday
  • Enhanced Maternity and Paternity policies
  • Wellness programme and Employee Assistance Programmes
  • Mental Health First Aiders
  • Long service recognition, reward and recognition programmes
  • Annual appraisals programme and progression opportunities
  • Death in service benefit
  • 23 days of annual leave per year plus Bank Holidays

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