System Administrator

Job Description

Company descriptionDirect Business Solutions are in the top 10 SME consultancies in the UK and are based in the Northeast of England. With a wide range of energy procurement strategies and access to business tariffs from major gas and electric suppliers, we provide businessesof all sizes with a comprehensive utility management service. Our solutions combine outstanding account management from industry experts to deal with clients procurement and energy management needs.Job purposeWith exciting plans for 2022 we are now looking for an experienced Systems Administrator to join our IT team and continue to progress their career.You will be responsible for maintenance and administration of our Microsoft 365 platform in addition to our other cloud services, supporting our service desk team, documentation of change requests, policies and procedures.We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of Microsoft 365 deployments at the enterprise level.This role will suit professionals looking to develop their skills within Microsoft 365 and who enjoy working in a busy environment with the latest technologies, for a modern and rapidly growing business.Key duties and responsibilities

• Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability
• Administration, support and configuration of Microsoft 365 for new and existing users
• Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
• Assist in the administration and support Microsoft Exchange, Teams, OneDrive infrastructure, mobile access etc.
• Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or staff
• Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ Microsoft 365)
• Execute, manage and lead users through the on-boarding technical and support process
• Support and resolve specific user deployment issues
• Design, develop and communicate key on-boarding process and technology improvement feedback for on-boarding services and entire deployment cycle
• Maintain strong working knowledge of the current Microsoft 365 tools and understand the Microsoft roadmap and its impact to our business
• Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices
• Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
• Create and maintain detailed documentation of Microsoft 365 processes and procedures
• Develop and maintain technology roadmaps to ensure solutions remain leading edge in terms of functionality, security, performance and availability.
• Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components

Qualifications

• Microsoft qualifications would be highly beneficial

Experience

• 3+ years in a similar role.

Technical RequirementsWe are looking for candidates with a range of both technical and business focused skills and experience.

• Deep knowledge and understanding of the M365 platform including, but not exclusive to, Azure AD, SharePoint, Teams, Intune End Point Management and Security Centre
• Experience in supporting Microsoft 365 for an enterprise and working as part of an IT team
• Proven relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies, typically as part of projects or large programmes of work

Preferred Skills

• Experience in managing and supporting; OneDrive, Teams, OneNote, etc.
• Experience of O365 management tools for example, Intune, Azure, AAD, and the other O365 management portals
• Experience administering O365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environment
• Experience with data sovereignty situations and options to comply
• Experienced in providing technical support to IT teams and end-user support to individuals
• Experience with PowerShell

Benefits

• Up to £35k Basic + Bonus
• Corporate events and annual staff parties
• Monday to Friday 08:30 - 16:30, early finish on Fridays once sales targets are met
• 30 days holidays and the Christmas period off
• Enhanced maternity and paternity package + BUPA healthcare
• Fantastic career progression opportunities