Pre-Litigation File Handler - Part 8 Team

Job Description

Are you looking for your next Legal move Would you like to work with a friendly and progress team Do you have the right experience for the role If so Keoghs are looking to recruit a Pre-Litigation File Handler to take responsibility for pre-litigationelements of the recovery process maximising the financial recovery to the Client.Key Accountabilities

• Reviewing, reporting and setting reserves and strategy on new instructions including identifying any technical issues with the file and handling appropriately.
• Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPIs and SLAs are achieved.
• Completing/instructing investigations into liability and quantum
• Carrying out quantum and liability negotiations by telephone and following up in writing where necessary.
• Effective use of the case management system to ensure:
• Reserving and all other key information is accurate and updated in a timely manner.
• Critical dates are met
• All actions/strategies are documented by way of a file note
• All documents in the history are clearly labelled.
• Delivering quality work, as a minimum meeting audit benchmark standards.
• Driving own personal development.
• Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral

Essential Skills and Attributes:

• Good knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
• Experience of working in a legal environment.
• Preferably experience of quantum negotiations.
• Demonstrate experience of and the ability to:
• Work to set deadlines.
• Deal with calls and enquiries from customers, suppliers and/or the public
• Organise and prioritise their workload
• Work as part of a team
• IT literate: proficient in use of Microsoft Office packages (Excel and Word)
• Excellent listening and verbal communication skills
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement.
• Soft Skills
• Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
• Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
• Planning & Organisation - ability to structure, manage and prioritise workload accordingly
• Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service
• Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

What you can expect from us:

• A learning culture with employee development at the heart of the people development pathway
• Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
• Monday to Friday - 35 hours per week
• Care Cash Plan
• Death In Service - after 1 year
• Pension Contribution
• 25 day holiday plus 8 bank holiday (with the option to buy and sell 3 days per year)
• Headspace membership - teaching mindfulness, meditation and wellbeing

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. Thisenables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values We listen, are down to earth and supportive We work together towards a common goal Were friendly with a can do attitude We care about our clients We evolveKeoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates.If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment.Wed like to take this opportunity to thank you for interest in this position and in our organisationStrictly no agencies please