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CUSTOMER SERVICE EXECUTIVE

Job LocationHolmes Chapel
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER SERVICE EXECUTIVEHOLMES CHAPEL£22,00 - £24,000 PER ANNUM + BONUSMONDAY TOP FRIDAY 37.5 HOURSKPI Recruiting are exclusively working with our client based in Holmes Chapel for the Recruitment of a CUSTOMER SERVICE EXECUTIVE to join the team. Due to a stable workload and an increase in revenue, there is a fantastic opportunity for someone to be part of this expanding firm who were founded over 30 years ago! It is due to their continuedgrowth and success, that they have relocated from Middlewich to their beautiful rural offices in the heart of Holmes Chapel where they have ONSITE PARKING and a gorgeous modern office space.The business works extremely closely with their worldwide clients to meet the growing need for professional beverage solutions for a range of hospitality sectors; providing profitable, reliable, hygienic and efficient systems to their clients. Their aimis to provide a total solution of high-quality products and machines, backed by exemplary service, tailored to the varying requirements of different outlets.Their in-depth knowledge of the hospitality industry, and monitoring of consumer trends, has led to the launch of their new and exclusive brands, alongside their partnership with their exclusive Italian based client in 2017 they are no the exclusive distributorsof breakfast products which complement their existing products perfectly! By focussing on high service standards and training they have become a leading supplier in the UK of beverage systems and fuelled this expansion into international markets they wouldbe a great employer to join.With distribution sites in the UK, France and Italy, their head office in Holmes Chapel houses their Customer Service team, Marketing, HR, Accounts and their board of Directors.YOUR NEW ROLE As a CUSTOMER SERVICEEXECUTIVE you will;

  • Act as primary customer contact for sales orders, deliveries, queries and complaints
  • Provide day to day communication links with other departments within the organisation
  • Phoning customer, sending emails and using the ordering system
  • Processing customer orders and raising delivery notes
  • Dealing with customer queries
  • Raising customer CTA agreements
  • Logging customer complaints
  • Liaising with accounts re invoicing
  • Arranging deliveries to customers via warehouse and couriers
  • Liaising with sales staff
  • Maintaining customer records
YOU WILL BE
  • Educated to A-Level or equivalent (preferred)
  • This is a really varied and hands on full-time, permanent position
  • Confident on the phone
  • Stay calm under pressure
  • Able to meet deadlines
  • IT Literate
  • A team player
  • Experienced liaising with internal and external customers
  • From a strong customer service/ administration background
YOU WILL BE REWARDED WITH
  • A competitive salary of £21,000.00-£24,000.00 per year
  • Yearly bonus
  • Company pension
  • On-site parking
  • Sick pay
Working Monday to Friday 8.305PM

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