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Systems Support and Development Specialist

Wellcome Sanger Institute
Job LocationHinxton
EducationNot Mentioned
Salary£38,000 - £55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for a Systems Support and Development Specialist to join our Data Services Architecture Group. You will be an integral part of a forward thinking and flexible team who provide critical services to their customers and are recognised for the value they provide.About the role:You will deliver high quality, customer focused, support services for the Finance System and other Corporate Applications throughout the Campus. The role should promote effective use of these applications at all times in order to support the research aims of the campus and the wider functions.About you:You will be a strong communicator, with adaptable people skills to engage with the user community. You will learn quickly and, working as part of a team, understand complex software and database packages and be able to react quickly to changes in customer and management requirements. You will be involved in the continuing development and delivery of the ERP system, taking responsibility for the dedicated management of change.A broad range of experience in software service provision is required. You will require to support a unique environment of leading edge scientific customers and those in more traditional finance and logistics departments. You will also be required to assist in architecting and specifying scalable but flexible Application solutions to deliver a high quality end user experience. Essential Skills

  • Good knowledge and previous experience of working with ERP systems in a support or implementation role
  • Ability to work with Relational Databases such as SQLServer and/or Oracle
  • Experience of web services development especially using REST APIs
  • A track record of successfully delivering fit for purpose software solutions in a dynamic environment
  • High level of analytical skills: understanding a business issue and providing a system solution
  • Ability to explain technical issues clearly to non-technical users and communicate effectively at all levels with both internal and external stakeholders
  • Good knowledge and previous experience of project planning and delivery principles coupled with a Service Management framework experience such as ITIL
  • A driven individual with a can do’ attitude, who has customer focused service in mind
  • Significant experience of providing broad-based software technical support and development services within a complex service environment
  • Experience of delivering a high quality customer focused software support service
  • Ability to communicate effectively (verbal and written) with all levels of management and staff
  • The ability to actively question and listen resulting in quick and efficient resolutions to problems
  • High level of problem solving/analytical skills
  • High degree of initiative and self-motivation
    • Other information Whilst the developments around COVID-19 continue to evolve, the Wellcome Genome Campus is closed for all but essential functions and facilities.People remain at the centre of everything that we do and the majority of our staff are now working remotely to ensure continuity of operations, making use of remote communication and collaboration tools.Interviews will be taking place virtually and the successful candidate should expect to be fully supported through remote on-boarding and working from home until the Campus re-opens to all staff.Closing date: 15th November 2020 About Us The Wellcome Sanger Institute is a world leading genomics research centre. Our findings are used to improve health and to understand life on Earth.Our benefits:There’s an attractive benefits package on offer at the Wellcome Genome Campus. We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.As well as the usual benefits you would expect, we go much further:
  • 25 days annual leave (extra 1 day to a maximum of 30 days for every year you work)
  • Auto-enrolment into a generous Group Defined Contribution Pension Scheme, with enhanced company contribution
  • Up to 2 days annual paid volunteering leave
  • Up to 10 days paid Emergency Carers Leave per year
  • Family friendly environment including options for flexible and part-time working, an on-site Workplace Nursery salary Sacrifice Schemes for pre-school children and Summer holiday club
  • Life Assurance Cover and a Group Income Protection Scheme (if on a contract of 12 months or more)
  • Enhanced maternity leave and parental leave
  • Access to substantial number of courses and training events onsite
  • Private Healthcare Scheme
  • Eyecare and Dental payment plans
  • Concessions and discounts from our corporate perks site
    • Being part of the Wellcome Genome Campus you will be part of the beautiful working environment with an impressive range of benefits, services and facilities also including:
  • Free bus service to and from Campus, covering various routes around Cambridge, Saffron Walden and surrounding villages
  • A car-share initiative
  • Free parking
  • A number of on-site venues where you can meet, eat and socialise with colleagues
  • A thriving Sports and Social Club which provides members with subsidised access to a gym, tennis courts, sports hall, fitness classes and a vibrant social calendar of events
    • In 2020 we were awarded an Athena SWAN Silver Award. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive.

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