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Technical Support Manager

Synergy Recruitment LTD
Job LocationHinckley
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Fed-up of your ideas not being considered Looking for a Technical Support Manager role where you can have a strong influence on improvements and growth of the businessThen look no further!You will be working closely with the Commercial Operations Director, who has a wonderfully warm and enthusiastic nature, and a leadership style which offers you autonomy and freedom to make decisions. She prefers to set objectives rather than dictating tasks - how refreshing!This role is based at a company that have consistently designed and manufactured ahead-of-the-curve products within their industry. And with it being an Engineering-led company, you must have technical qualifications (Mechanical, Electrical or Electronic Engineering) or experience in this field.Youll be leading, coaching and mentoring a small customer service team, utilising your technical knowledge and experience to continually drive and improve the technical support function of the department. With an office in the US and customers worldwide, you may get to pack your bags and visit other countries too (once the world is back to some sort of normal that is)!Interested Now for the rest of the good stuff:

  • Salary: up to £45,000 D.O.E
  • Working hours are Monday to Friday 8:30am – 5pm (with the option of some flexibility)
  • Currently the office is working on a rota system alternating between working from home and being office based. Whenever we get back to some sort of normal, you will have the option to choose a combination of working from home (perhaps 2 days per week) and in the office.
  • Holidays: 25 days plus bank holidays
  • Regular Domino pizzas for lunch
  • Organised family fun days – cross bow, archery, hammer throwing plus lots of other fun things for you and the family
  • Free Car Park
    • There are approximately 30 + staff with the view to grow in the future, and as you can tell from the above, it has a true family feel to it.What will you be doing as the new Technical Support Manager, I hear you ask:
  • You will be responsible for a small customer service team in the UK alongside working collaboratively with your counterpart in the USA.
  • Nurturing, motivating and developing your team.
  • Imparting technical knowledge, from the essentials they will need for problem solving, through to specific product and installation knowledge.
  • Handling any escalated customer enquiries or queries.
  • Reviewing current processes, identifying areas of improvements and assist in rolling them out company wide.
  • Cultivating a strong team spirit and driving a positive internal customer-centric culture in the business.
    • So, what do you need, to be the next Technical Support Manager
  • You will need a HND qualification in mechanical or electrical engineering or similar- or equivalent technical experience.
  • You will have previous experience of coaching, mentoring and leading a team.
  • Be customer-focussed and able to deal with all types of customer queries
  • Have the ability to disseminate technical information and solve technical problems
  • Your leadership style will nurture, motivate and bring the best out of your team
    • If this sounds like the role for you, please apply with your CV today! Alternatively, get in touch with us to find out more.

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