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Kitchen Customer Service Advisor

Job LocationHinckley
EducationNot Mentioned
Salary£10.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Are you an experienced Customer Service Account Advisor who wants to join a well-established, growing local business and work within a fantastic Customer Services team Do you have the skills to turn a problem into a solution, work with internal colleagues and delight customers along the way If yes, then look no further – this job is for you!Hammonds, the UKs largest choice of fitted furniture has an opportunity available to join our Kitchen installation team based in Hinckley, Leicestershire as a Kitchen Customer Service Advisor, on a full-time basis. In return we are offering a salary of £10.00 per hour. This an 18- month Fixed Term contract to cover a period of Maternity initially but there could be a real opportunity for this to become permanent as the department continues to grow.We are looking to recruit a Kitchen Customer Service Advisor who loves speaking with customers; providing resolutions; thinking through problems; prioritising workloads and helping customers’ every day. This is not a sales role - it is simply delivering excellent customer service whilst working in a friendly office environment. You’ll have a genuine opportunity to really get to know your customers as you will be interacting with them regularly as you support them through the entire installation and aftercare process.We can confirm we operate and fully comply with the government’s guidance on managing the risk of COVID-19 – COVID-19 secure.Our Head Office in Hinckley offers free parking and an on-site canteen facility.The hours are on a rota basis, Monday to Friday between 8am and 6pm (37.5 hours week)In return you will receive a starting salary of £10.00 per hour with incremental increases gained through experience and a tailored training programme.The Kitchen Customer Service Advisor duties and key responsibilities:- To take full ownership for customers’ accounts and queries through various communicationchannels and recording relevant data on an in-house system- Managing installations through to completion and aftercare- Building relationships with customers and internal stake holders whilst achieving company-wide SLA’sTo be successful as our Kitchen Customer Service Advisor you should have:- Excellent standard of written English (GCSE Level A-C)- Strong communication skills both telephone and written- Effective organisational and planning skills- Be computer literate and able to multitask- Ability to build and maintain rapport with customers- Previous experience of problem solving/complaint handling within a Kitchens Team would be advantageousIf you want the opportunity to really make a difference and join a successful well-known brand in the furniture industry, then Hammonds is the place for youOur Head Office in Hinckley, Leicestershire and is commutable from Nuneaton, Leicester, Rugby, Coventry, Tamworth, Market Bosworth, Atherstone and surrounding areas.Interested Click ‘apply’ today to be considered for this fantastic Kitchen Customer Service Advisor role.N.B: vacancies may be filled prior to the expiry date.Strictly no agencies please

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