Inbound Sales Advisor

Job Description

Hybrid working with full training provided.Here at Yopa, our customers get the same end-to-end service they would from a high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes dedicated,experienced local estate agents, evening and weekend opening hours via our 2 super-branch contact centres in Watford and Hinckley and help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer the cost of sellingtheir home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold.We are excited to announce new opportunities available to join our passionate team of Inbound Sales Advisors based at our award-winning Customer Contact Centre in Hinckley, Leicestershire.As part of the role, youll be the first point of contact for Yopas Buyers and Sellers across the UK, handling Incoming calls and emails when registering customers for valuations and viewings though the Yopa Hub platform, matching customers with their dreamhome and delivering a personal service throughout. Youll build rapport and be comfortable with assessing customers needs and provide recommendations on a range of additional products and services Including Mortgage Advice and Legal support.Preferred Skills and Experience

• An understanding of an estate agency is desirable but not essential- We provide you with all the training you need to excel in this role!
• Experience In up-selling additional products and services desirable
• Excellent verbal and written communication skills
• Confident telephone manner

• Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
• Strong organizational skills; manage multiple tasks while maintaining attention to detail
• Computer literate and tech savvy. Training in company software/systems will be provided.
• Flexible attitude to working hours as some weekend working will be required.

Whats On Offer

• A base salary of £20k
• Additional uncapped commissions available from additional product recommendations, including conveyancing, financial services and bundle packages i.e., premium listing, featured property, viewing packs etc
• Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service utilizing the latest prop tech
• Enrolment Into an Aviva Workplace Pension Scheme (option to opt out)
• Free Breakfast and Refreshments available throughout the day

• Access to exclusive DMGT Group Discounts for hundreds of retailers across over 26 categories Including getaways, groceries, fashion, electronics, food & drink and entertainment
• Covid secure offices, adhering to Covid guidelines
• Free onsite parking available and Shuttle bus service available from Watford Junction Station direct to the Office
• Award Winning dedicated Learning and Development Department to guide you in your new role, providing a quality training experience to all new employees throughout their careers with Yopa
• Ongoing Learning and development opportunities available via our e-learning platform Yopa Thrive, with additional access to health and wellbeing services

• Discount when you or a family member sell with Yopa and discounts on Mortgage Advice via our sister company Scout Financial Services
• Refer a friend scheme
• Monthly competition giveaways Including the chance to win Hampers and Amazon Vouchers
• Internal Career Progression opportunities and Apprenticeships schemes available
• 3 days in the office, 2 days working from home- 40 hours across Monday-Friday, 9:00 am-17:30 pm & 1 in 5 Saturdays (9:00am-15:00pm)

Good luck!

Keyskills :
Call CentreCustomer ServiceEstate AgentsSales