ICT Apprentice - End User Services Engineer

Job Description

ICT Apprentice - End User Services EngineerStarting at £6.83 per hour up to £9.50 per hour, National Minimum Wage for your age. Salary reviewed after one year.37 hours per week, Monday to Friday, 2 year fixed term apprenticeship contract.Are you looking for a future career whilst achieving an apprenticeship qualification Do you have a passion to learn and work in ICT If this is you we want to hear from you!In the role you will learn and develop the skills of an End User Services Engineer, you will use your knowledge of ICT technologies and the delivery of high quality customer service to support to our user base.This apprenticeship is ideal if youre interested in:Embarking on a career as a DevOps or Systems Engineer, 2nd or 3rd line Support Engineer, IT Support Analyst or Technical Solutions EngineerDeveloping your knowledge and understanding of key concepts of IT System Development and MaintenanceAlongside working, learning from and supporting our Engineers you will develop your skills completing the Level 3 ICT Support Technician Qualification. On completion you will achieve the following vendor qualifications:CompTIA A+CompTIA Cloud Essentials+ Certified RIT TechBCS - Chartered Institute for ITIn the role you will work collaboratively with internal customers, suppliers and colleagues to support the delivery of the highest quality ICT Service desk experience as well as delivering new technologies and ways of working.You will focus on delivering great customer service, continuous improvement, excellent solutions as well as proactive maintenance to keep our technology estate in tip top condition.This will be an interesting and very varied role supporting the technologies and devices our customers use, these include:Desktop - Windows 10 & 11, Microsoft365, Teams, Citrix XenApp/XenDesktopMobile - Android and Apple through our MDM (Intune)Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUSActive Directory and Windows administration tools Virtualisation technologies - VMware, Nutanix (Acropolis)Remote access systems such as TeamViewerThe role will be based at one of three District and Borough Councils (Hinckley & Bosworth, Blaby or Melton).We operate a hybrid-working model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations.What is the expected career progression after this apprenticeshipWe cannot guarantee a permanent position following the completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices in the organisation. If appointed as an End User Services Engineer on completion the expectedsalary range will be starting from £27,514 per annum pro rata.Closing date: Sunday 13 November 2022Interview date: To be confirmedWe welcome applications from all of the community.Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.Reasonable workplace adjustments are considered for all roles.

Keyskills :
AnalyticalApprenticeCommunication SkillsICTProblem Solving