Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Engineering Support Manager

Searley Owen Ltd
Job LocationHinckley
EducationNot Mentioned
Salary£40,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Service Manager£40,000 - £45,000 per annumLocation: HinckleyTechnical Customer Services Manager required for a growing and reputable manufacturing business in Hinckley.The Technical Customer Service Manager is responsible for driving improvements in customer service. You will undertake reporting on Customer Service KPI’s, and analyse trends, making recommendations to inform future strategy.This role includes functional management of the customer service team, including coaching and development of staff.The ideal candidate for this role with be in a similar position currently or be a sales engineer / account manager with an engineering background.Key Responsibilities:

  • Direct line management of the customer service and project team - 4 staff
  • Coaching and development of customer service in UK and USA
  • Supervision & escalation route for end-to-end customer service, from pre-sales queries through to aftersales support and including proper communication during order fulfilment.
  • Ensuring proper aftersales and warranty support to customers, guiding, and supporting customers through complex issues, intervening in difficult situations and making decisions on the best route to solve issues
  • Active role in setting appropriate customer service KPIs, monitoring and reporting against them.
  • Assessing and reporting on customer feedback trends and making recommendations for improvement based on findings
  • Play a crucial part in designing and developing training in products, services, customer service practices and internal processes to customer service team and other departments
  • Oversight of export, trade, and logistics - ensuring accurate and complete export paperwork and the observation of all rules, guidelines, and norms
  • Support senior management team in implementing business change projects, including promoting adaptability to change within the business
  • Promotion of customer engagement and satisfaction internally across the business
Knowledge, Skills & Experience:
  • Demonstrable background in effective customer service leadership for a technical product in an engineering led company.
  • Demonstrable background in management and motivation of staff, ideally in the field of customer service.
  • Ability to produce accurate and concise written documentation using correct vocabulary and grammar.
  • The ability to be decisive and diplomatic in adversarial situations.
  • Implementing customer service metrics, monitoring, and reporting against agreed targets and driving for improvement in customer experience - not essential but nice to have
  • Developing and/or disseminating training
  • Working in a sales target-focussed culture and an appreciation of own team’s influence on sales performance
  • Working in a technical manufacturing B2B
Pay & Benefits
  • A basic salary of up to £45,000 per annum
  • 25 days holiday plus bank holidays
  • Solid pension scheme
  • Flexible working
  • Free onsite parking
  • Fun and friendly atmosphere
Required skills
  • Customer Engagement
  • Technical Sales
  • Aftersales
  • Line Management

APPLY NOW

Engineering Support Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved