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Customer Service Manager

Synergy Recruitment LTD
Job LocationHinckley
EducationNot Mentioned
Salary£40,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Fed-up of your ideas not being considered Looking for a Customer Service Manager role where you can have a strong influence on improvements and growth of the businessThen look no further!You will be working closely with the Commercial Operations Director, who has a wonderfully warm and enthusiastic nature, and a leadership style which offers you autonomy and freedom to make decisions. She prefers to set objectives rather than dictating tasks - how refreshing!You will work for a company that have consistently designed and manufactured ahead-of-the-curve products within their industry. Ideally due to the technical nature of the business and therefore customer enquiries, it would be great if you come from a similar industry background and that you can get your head around technical jargon.Interested Now for the rest of the good stuff:

  • Salary: up to £45,000 D.O.E
  • Working hours are Monday to Friday 8:30am - 5pm (with the option of some flexibility)
  • Currently the office is working on a rota system alternating between working from home and being office based. Whenever we get back to some sort of normal, you will have the option to choose a combination of working from home (perhaps 2 days per week) and in the office.
  • Holidays: 25 days plus bank holidays
  • Regular Domino pizzas for lunch
  • Organised family fun days - cross bow, archery, hammer throwing plus lots of other fun things for you and the family
  • Free Car Park
    • There are approximately 30 + staff with the view to grow in the future, and as you can tell from the above, it has a true family feel to it.What will you be doing as the new Customer Service Manager, I hear you ask:Well, you will be responsible for a small customer service team in the UK alongside working collaboratively with your counterpart in the USA, nurturing and developing your team, reviewing current processes to identify any areas of improvements, and cultivating a strong team spirit.The plan, in the near future is, to roll out a new software package, which you will have an integral part in…so lots of exciting things to be part of!So, what do you need, to be the next Customer Service Manager You will need previous customer service managerial experience from a technical background. The products that are designed and manufactured here are very niche… don’t worry though, you won’t need to know how to build them yourself(!) but you must be able to grasp some technical info.If this sounds like the role for you, please apply with your CV today! Alternatively, get in touch with us to find out more.

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