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Customer Service Advisor - New Homes

Hammonds
Job LocationHinckley
EducationNot Mentioned
Salary20,475 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About UsWe aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service. Our vision, is to be the leading fitted furniture specialists as well as win nationalawards for service, while creating stress-free environments for all.We have an exciting opportunity for a friendly and enthusiastic Customer Services Advisor to join ourNew Homes and Hepplewhite division to provide an effective first point of contact service for our customers and internal stake holders.This is a full-time permanent rolebased in our Central Operations Hub, Hinckley,Leicestershire. We are currently offering a salary of £20,475 per annum, with various benefits such as 31 days annual holiday (including bank holidays), preferential PCP Car/VanLeasing Scheme, Perkbox, discounted staff purchase schemes, loyalty rewards and more!Shift Pattern9:00am - 5:00pmAll of our Customer Service Advisors are positive people who really care and think nothing about going the extra mile to ensure a positive customer interaction at every point of contact. This attitude is complimented by a passion for people,rapport building, problem resolution and listening skills.A typical day in the life of our New Homes Customer Service Advisor will see you:

  • Offering a reassuring voice to our customers across a variety of communication channels, providing advice and information on the full range of New Homes services.
  • Processing service requests using our internal systems in a timely manner.
  • Updating and maintaining the customer database by ensuring conversation notes and updates to cases are recorded.
  • Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
  • Escalating complaints to ensure that all enquiries and are followed up to the highest degree of professional standards.
The best part isWhilst previous experience of working within a customer services/call centre environment is useful, however not essential. We believe that product knowledge can be learned, and our detailed induction and training programme will support with this. All thatwe ask is that you are self-driven, eager to go the extra mile to support our customers and have basic IT skills. Above all, you will be highly motivated, results driven and experienced in working within a fast-paced business environment.Please note that our customer service team do not operate on bank holidays andover the Christmas holiday period.Next stepsSo, if you are interested in our New Homes Customer Services Advisor role, are ready to learn and are eager to contribute to the success of our customer services team, we encourage you to apply now for immediate consideration. Interviewswill be held as soon as possible, and locally.

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