Customer Service Advisor - Evenings and Weekends

Job Description

Customer Service AdvisorEvenings and WeekendsAt Hammonds, we wholeheartedly believe that fitted furniture and tailored storage has the power to transform homes. We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furnitureand excellent customer service.We have an immediate vacancy available for a Customer Service Account Advisor to join our dedicated and bubbly customer services team covering evenings and weekends. This is a permanent part-time opportunity, based in Hinckley, Leicestershire.This role will see you workingbetween 1629.5 hours per week, covering primarily evenings and alternative weekends.The shift pattern is as follows:Week 1: Monday to Thursday 16:00 to 20:00 and Saturday/Sunday 09:00 to 17:00Week 2: Monday to Thursday 16:00 to 20:00We are currently offering a basic salary of £10.82per hour with the opportunity to increase earnings through our attractive commission scheme and enticing incentives. Our company perks currently include PerkBoxdiscounted retailor platform service, 31 days holiday (including 8 bank holidays),preferential PCP Car/Van LeasingScheme, Service Recognition Scheme, Discounted Purchase Scheme and more!This role will see you workingbetween 1629.5 hours per week, covering primarily evenings and alternative weekends.The shift pattern is as follows:Week 1: Monday to Thursday 16:00 to 20:00 and Saturday/Sunday 09:00 to 17:00Week 2: Monday to Thursday 16:00 to 20:00If you are passionate about delivering excellent customer support, enjoy interacting with customers and resolving cases, and want to grow at an organisation that will invest in your development, then our Customer Service roles may be suitable for you andwe encourage you to learn more about our opportunity below.THE IMPACT YOU WILL MAKEFrom day one, our Customer ServiceAdvisors have the opportunity to learn and get actively involved in all areas of Customer Services, where they will manage customer cases from start to finish, providing an informative advice and positive customer serviceexperience.A typical day in the life of our Evening and Weekend Customer Service Advisor will include:

• Managing thehandover from day staff to support with contacting unreachable customers during the day
• Managing the Customer Service inboxes, contacting customers and advising next steps
• Offering a reassuring voice to our customers across a variety of communication channels, seeking to go above and beyond to support our customers (internal and external).
• Taking ownership and responsibility of customer queries through to resolution, ensuring customers are informed throughout and written conversation notes are recorded.
• Contacting customers upon completion of their installations.
• Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
• Liaising with our Sales Designers, Surveyors and Installers to proactively resolve any queries throughout all stages of the installation process.

AM I SUITABLEWe are looking for someone who isvibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries.Technical skills and product knowledge can be learned so dont worry if you have limited experience in Customer Services; all that we ask is that you have a desire to learn, are a clear and effective communicator and competent in basic IT systems. We canteach you the rest with our customer services development and training programmes.WHAT YOU CAN EXPECTAt Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, have Creativity and Commitmentif you resonate withthis and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to ourCustomer Service AdvisorEvenings and Weekendsrole for immediate consideration.Our Head Office is based in Hinckley, Leicester, and is commutable from Lutterworth, South Leicester, Nuneaton, Atherstone, Coventry and Rugby.