Customer Service Advisor

Job Location	Hinckley
Education	Not Mentioned
Salary	21,099 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service Advisor Permanent, 09:0017:00 Monday to Friday.April 24th 2023 and 22nd May start date Modern homes can be hectic. Things overflow. Stuff piles up. Stress mounts.And suddenly, this place that should be a sanctuary, becomes bedlam.Thats why we build what we build. Tailored fitted furniture. To create calm out of chaos. Making a space feel spacious, a room feel roomy. Simple, clever storage solutions. Bringing order to hectic homes. Helping people live better.All of our Account Advisors, Team Leaders and Customer Operations Managers strive to provide world-class customer service and are eager to support our customers in all stages of their Customer Journey with us. Thats why we truly recognise the dedicationthat has gone into achieving our 4.7 Trust Pilot Score, but we wont stop there. We want to win national awards for service and we are looking for enthusiastic individuals driven by customer care to build on these amazing achievements.As an Account Advisor your primary role will be to liaise, feedback and update customers during their installation experience. You will possess the ability to empathise and use problem-resolution and effective communication skills; offering a reassuringvoice with the desire to go above and beyond to find resolutions to any query that may come your way.But dont worry as a Customer Services Advisor, you will have the support of a dedicated regional field team where you will collaborate together with key contacts in the business to solve problems and offer solutions to our customers with speed, efficiency and empathy at the core of every decision made.So, why HammondsIn addition to your starting salary of £21,099 per annum, 31 days annual holiday (including 8 bank holidays) and contributory pension scheme, life at Hammonds will see you:

Enjoying the perks of PerkBoxdiscounted retailor platform service with discounts across 100s brands such as Amazon, Apple, Argos and high street retailers to include Asda, Tesco, Marks and Spencer,
Access to a preferential PCP Car/Van Leasing Scheme,
Service Recognition Scheme with additional holiday allowance of up to 10 days,
55% Discounted Purchase Schemeof Hammonds products and more!
Access to EAP for mental health support and financial advice.
Free on-site car park and more!

The ideal Customer Service Advisorwill be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with asolution- driven mind. They are creative people, with the ability to think outsidethe box and enjoy a challenge!You may be currently working in Customer Services, Retail, Hospitality or any customer-facing role where you have resolved customer queries! We take pride in knowing that we collaborate with our employees to better understand their talents, needs, and goals.We have a number of customer service advisor roles within the business, each of which is responsible for a distinct area of the Hammonds customer journey. We will work together during the recruitment stage to identify the areaof customer servicesyou willbe working in, taking into account your preferences, abilities, and experience.The next steps in becoming our Customer Service AdvisorComplaints SpecialistSo, if you are interested in learning more about joining us within our Customer Services team, we encourage you to apply to this vacancy and complete our very simple application processit takes lessthan 30 seconds to complete!Our Talent team will be in touch within 72 hours of your application!

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