Customer Service Advisor

Job Description

Customer Service /Parts AdvisorLocation: HinckleySalary: up to £23,464 per annum.Plus, benefits and bonus.Hours:40 hours per week Monday to Friday. Rota for Saturday mornings.This is an exciting opportunity for an experienced Customer Service / Parts Advisor to join the UKs leading Accident and Collision Repair specialists in our increasingly busy site.As part of a team of specialist Customer Service /Parts Advisors you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare jobcards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesycars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies.You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. Its an amazing team!Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction.Its your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop aswell as across other functional areas.Why choose FMG RSOf course, we offer afantastic basic salary, but theres much more to being aCustomer Service/Parts Advisorat FMG RS than just that. Some of our most popular benefits include (but arent limited to)bonusschemesfreelife assurance well-beingservices (incl. Health Cash Plan, Dental Plan & Travel Insurance)discounted, flexibleGym membershipsexclusive employeevehicle-leasingschemes pension&save-as-you-earnshare schemeOurBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)Were going places Were a key part ofone of the UKs largest Automotive plcs, Redde Northgatefew other businesses can offer you thevolume,varietyandlong-term securityas us;Weinvest in you We believe everyone should have theopportunity to better themselvesand look to progress, not just within FMG RS but the wider Redde Northgate Group;Were growingitsan exciting timefor the industry and were committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;Join the FMG RS familyWith thebest peoplein the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting forApply Today!