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Customer Care Coordinator - new homes sector

Hunterwell Recruitment Ltd
Job LocationHinckley
EducationNot Mentioned
Salary24,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a high performing business, our client, is looking for high performing Customer Care Co-ordinator who will be based in their office in Hinckley.Duties are to include:

  • Providing the Companys customers with an efficient and accurate response
  • Receiving communication from the customer
  • Co-ordinating contractors to carry out works
  • Liaising with internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service
  • You will manage department diaries and arrange appointments for service calls
  • Raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works
  • Youll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.
Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. Youll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of workingwith in-house databases.Successful Applicants will ideally have experience of doing this role for a house builder or experience in a similar position where they have had to prioritise and coordinate field engineer appointments.The hours for this role are Monday to Friday, 8.30am - 5.30pm however there is a degree of flexibility in starting early or later and finishing early or later.

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