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Telecom Jobs

Telecommunications Engineer

Job LocationHeywood
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A fantastic opportunity has arisen for a Telecom Support Engineer to join our growing technical team at Trust Distribution Ltd.Working hours 9am to 5.30pm Monday to Friday, the role is office based however due to Covid-19 restrictions this may also include home working initially.The Role:As a Telecom Support Engineer, you will be the point of contact for customers logging enquiries and faults. You will be providing customers with a first-class service, diagnosing, and managing platform issues.You will have access to a wide range of lab equipment and diagnostic tools allowing you to aid customers quickly and effectively. You will be responsible for logging and tracking customer queries using our in-house ticketing portal, ensuring all service level agreements are met. Allowing customer expectations to be met and exceeded.As a Telecom Support Engineer you will be supporting other support team members with escalations.Experience & Skills:

  • Highly motivated and well organised, with the ability to work well within a team as well as independently.
  • Champion company values ensuring customers are always put first, with the highest of service provided.
  • Exceptional interpersonal skills with a flair for forging lasting customer relationships.
  • Positive and approachable willing to go above and beyond to ensure the customer is always put first.
  • Experience of working on a range of telephony solutions including: ISDN, Hosted, SIP and analogue services.
  • Experience in networking.
  • Excellent problem solving and troubleshooting skills.
  • Experience of at least one of the following PBX’sMitel, NEC, Panasonic would be ideal (experience of other PBX’s will be considered).
  • Required skills
  • ISDN
  • SIP
  • Technical Support
  • Telecommunication
  • Telephony
  • Keyskills :
    ISDN SIP Technical Suppt Telecommunication Telephony

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