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Service Administrator

Midas Specialist Recruitment Ltd
Job LocationHeywood
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Service AdministratorLocation: HeywoodSalary: £21,000 per annumRole type: PermanentAbout the role:

  • Organising European and Worldwide Travel and accommodation for Service Engineers to include verification of Visas and Passports Managing customer enquiries with the use of SAP/CRC Dealing with customer problems and escalating to relevant person where there is a technical issue Organising requests for parts from customers via phone, fax, email and website Preparing and following up of parts quotations Processing parts orders Keeping customers informed about scheduled deliveries and potential delays Check delivery dates Manage retrofits Managing projects Managing returns flow and package deals
Experience and skills required: Confident with IT packages including Microsoft Office Suite and SAP Previous experience working in a Customer Service environment Good sales administration experience Strong empathy skills with the ability to resolve customers complaints and issues Ability to multi-task and to work to deadlines Excellent organisational skills and attention to detail Strong interpersonal skills Experience with the use of SAP/SAP Business 1 Fluent in the English language, both written and spoken Knowledge of printing or packaging industry is highly desirableYour new employer:A multi-national and leading engineering company. A reputation for producing high quality machines through engineering excellence. A business which is at the forefront of innovation. A leading supplier of equipment and services to packaging and label manufacturerswith a portfolio that supports all steps of the production workflow, from preparation to the finished product.Whats in it for youWith a highly competitive salary of up to £21,000 per annum, 33 days holiday including bank holidays, company pension, sick pay and incapacity benefit. Hours are 39 per week, Monday to Friday with some flexible start and finish times.

Keyskills :
Order ProcessingService DeskQuote PreparationAdministrationsap

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