European

Job Description

ARCHBOLD LOGISTICS LIMITEDJOB DESCRIPTIONPOST TITLE:European OperatorLOCATION:Heywood OL10 2SX (Lancashire)MAIN PURPOSE OF JOB:To ensure the efficient and profitable planning and operation of all our European full loads, part loads and groupage across Europe.MAIN DUTIES AND RESPONSIBILITIES:

1. To plan and operate all full loads, part loads and groupage imports and exports.
2. Take and complete all bookings as per customer requirements.
3. Negotiate all rates to the benefit of the business.
4. Monitor all movements to ensure all deadlines are met.
5. Liaise with agents, customers, suppliers and subcontractors on a daily basis to ensure all deliveries/collections are actioned in a timely manner and in line with customer requirements.
6. Ensure all documentation is completed in line with customer requirements and legislation ie PODs, Manifests, Dangerous Goods Notices, Customs documentation etc.
7. To deliver excellent customer service to all our clients and improve upon them on an ongoing basis including ensuring that customer KPI requirements are met.
8. Assist colleagues in providing cover with other roles within the department as and when reasonably requested by your Manager.
9. Ensure the protection and good care of all the Companys assets, equipment, materials and intellectual property and that there is no misappropriation of any by the job holder.
10. Adhere to all Company policies & procedures relating to Health & Safety, Quality Control, Human Resources, operational etc.
11. Undertake any other duties to the benefit of the Company as reasonably requested by your Manager.

GENERAL COMPETENCIES:

1. Show commercial awareness in all tasks that you undertake ensuring maximum profitability.
2. Relationships with others - demonstrate a positive and respectful attitude towards others. Behave in an honest, open and trustworthy manner.
3. Teamwork - Work effectively as part of a team and contribute positively to building a team spirit. Share information, knowledge, ideas and experiences freely with others. Involve yourself with team principles that continuously endeavour to achieve quality, improvement & high performance.
4. Communicate in a professional manner with external and internal contacts.
5. Customer Service - deliver excellent customer service. Have an appreciation of what customers want and continuously strive to meet their expectations within the confines of the role.
6. Health and Safety - work safely within Health and Safety and environmental guidelines and insist that others do the same.
7. Job Performance - Achieve work targets and show willing to take on additional tasks/responsibilities. Contribute positively to performance management reviews to continuously develop. Demonstrate energy, enthusiasm and commitment.

SPECIFIC WORK BASED SKILLS:

1. Ability to communicate well both orally and in writing
2. Conscientious worker
3. Attention to detail
4. Ability to work on own initiative and as part of a team and be a team player
5. Possess an adept ability to prioritise workload
6. Show proficiency and a good knowledge of European planning/freight forwarding.
7. Have excellent geographical knowledge.
8. Have excellent IT skills and be methodical in your approach.

SPECIFIC PERSONALITY TRAITS:

1. Organised
2. Mature and Responsible
3. Self Motivated
4. Reliable and Punctual
5. Offer flexibility in line with business demands
6. Trustworthy
7. Well Presented at all times
8. Positive attitude towards work/colleagues
9. Good sense of humour