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Job LocationHeywood
EducationNot Mentioned
Salary24,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity for a Customer Success Manager to join a market leading logistics distribution and supply chain business. The successful candidate will manage customer onboarding as well as on going customer relationship.Client DetailsOur client, based in Heywood, is a logistics business that is expanding and going through a period of growth. Due to continued growth, they are looking for a Customer Success Manager to support their customers.DescriptionDuties of the Customer Success Manager:

  • Assist with Onboarding new clients and act as a consultant to helpful user settings,
  • Monitoring Client account Health on our WMS software
  • Handling daily system errors, raising tickets with relevant support departments
  • Uploading Stock and order spreadsheets to WMS Software
  • Providing relevant Software templates to Clients
  • Improve Knowledge Base on useful tips for clients
  • Regular client updates on carrier updates, and updating internal software to reflect
  • Carrier management tasks, such as raising claims
  • Arranging courier credits
  • Liaising with customer service team on carrier claim processes and contacts
  • Updating clients on Carrier delays, holidays and relevant info
  • Escalating issues to carrier account managers
  • Updating rates on Software
ProfileThe successful candidate will be/have:
  • Excellent written and verbal communication skills
  • Tenacity, to follow through with investigations from start to finish
  • Knowledge of Microsoft office, excel, word and web-based systems
  • Comfortable learning how to use different software
  • Strong willingness to be helpful to Clients and eagerness to problem solve
  • Self-motivated
Job OfferThe salary on offer is £24k - £27kOffice based role with some flexibilityGreat opportunity to develop and progress

Keyskills :
"customer success" "customer onboarding" "account manager"

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