Project Coordinator / Telecoms

Job Description

Telecoms Project Coordinator who has excellent administrative, organisational, time-management and communication skills with previous experience in a telecommunications customer service role is required for a well-established and leadingprint solution and telecoms provider based in Hertford, Hertfordshire.SALARY: £25,000 - £30,000 pro rata (depending on experience) + BenefitsLOCATION: Hybrid working- split between the office inHertford, Hertfordshire and working from homeJOB TYPE: Full-Time, 12 Month Fixed Term Contract (Maternity Cover)WORKING HOURS: Monday to Friday 9am - 5pmJOB OVERVIEWWe have a fantastic new job opportunity for a Telecoms Project Coordinator who has excellent administrative, organisational, time-management and communication skills with previous experience in a telecommunications customer service role.Working as a Telecoms Project Coordinator you will report to the Head of ICT Operations and will have the responsibility for processing internal and external paperwork relating to telecoms projects, additional works orders, mobile orders and network services.As a Telecoms Project Coordinator you will be liaising cross functionally with engineers, contractors and suppliers to ensure efficient completion of projects, assisting with daily checks and other admin tasks relating to Network Services, as well as loggingservice calls when required.APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.DUTIESYour duties as a Telecoms Project Coordinator will include:

• Process Projects and Additional Works and ensure that they are dealt with and managed within the critical path timelines

• Authorisation of engineering overtime in line with Customer and Department requirements

• Liaise with Suppliers, Sub-Contractors and Customers to ensure completion of work within agreed timescales

• Ensure that allocated project costs cover the Sub-Contracting and Training costs

• Ensure that notification of completion is sent to the Accounts Team for all orders so that customers can be invoiced expediently

• Escalate customer complaints and installation issues to the Technical Manager

• Answering and assisting customers on the service number, logging faults

• Delivery of installations and additional works for Telecoms orders

• Delivery and servicing for mobile orders through to completion

• When required to assist with the Daily Checks and other administration requirements for Network Services

• Escalation of customer complaints and installation issues to the Technical Manager

• Installation issues

• Liaising with engineers, Sub-Contractors, customers and suppliers to ensure that Projects, Add Works, Mobile orders and Network Service orders are completed within agreed timescales

• Sales Support and assistance

• Maintain good relationship with both suppliers and Sub-Contractors

CANDIDATE REQUIREMENTS

• Excellent time management and organisational skills

• Ability to prioritise and multitask using own initiative

• Can effectively communicate with various stakeholders (both internal and external)

• Previous experience in telecoms customer service

COMPANY BENEFITS

• 25 days holiday (alongside annual bank holidays)
• A day off for your birthday
• Volunteering Time Off
• Company pension contributions
• Enhanced family friendly policies
• Life assurance
• Support from the Employee Assistance Programme (EAP)
• Employee discounts subscription with Perkbox
• Season Ticket Loan
• Cycle-to-work Scheme
• & much more!

HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to usyou are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C11839Full-Time, Contract Customer Service Advisor Jobs, Careers and Vacancies. Find a new job and work in Hertford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.