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| Job Location | Hertford |
| Education | Not Mentioned |
| Salary | £50,000 - £65,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Success Manager - Retail and Ecommerce SpecialistWe are seeking a Customer Success Manager to join a successful retail SaaS company in Hertford! This role follows the recent onboarding of a large and exciting customer based in Denmark, and will be the dedicated Customer Success Manager for that account, ensuring their complete satisfaction and loyalty (**note: this role will require one week per month travel to Denmark**).The business specialise in providing SaaS to a range of retail customers across the globe, and this role will be part of the team who work closely with a new customer located in Denmark who have over 2,500 stores across 30 countries! We are seeking a Customer Success Manager with a strong Retail (full workflow in both in-store and Ecommerce) background (i.e. could be a Project Manager, Account Manager or Ecommerce Operations Manager), familiar with operations and change, who is flexible to travel one week every month. You will have total command over the delivery of software implementation, and have ownership of the client relationships, retention, and success. Further skills & experience required for the Customer Success Manager (Retail & Ecommerce):
Keyskills :
Account Manager Ecommerce Operations Retail Software Implementation SaaS WMS Customer Relationships Digital Project Manager Warehouse Management Systems Customer Success Manager Omni-Channel