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Job Location | Hertford |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About Network HomesWe are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of Londons largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure and decent home.We foster a positive working culture because were passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And were focused on becoming even smarter, better, faster and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housings leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents are able to enjoy their homes without fear of discrimination.About the roleDo you currently work within a customer service environment and passionate about delivering exceptional serviceIf so, I have just the role for you!We are currently recruiting for a Customer Service Advisor to come and join our Customer Contact Centre in Hertford. We are not necessarily looking for you to have housing experience, we are open to looking at applicants across different industries. You will be part of the wider Customer Contact Centre team providing a responsive, customer focused service to all our residents. We have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.To be successful, you will have worked in a customer service environment before, it is a bonus if it is within a housing association setting although we are more than happy to receive applications from different industries. You will have excellent verbal and written communication skills and be comfortable working with MS Office.You will have a can-do attitude working professionally with others enhancing the overall customer experience.If this sounds like you, we would love to hear from you!Rewards and BenefitsWere committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below: