Customer Service Advisor

Job Description

Do you have fantastic people skills Can you deliver a great customer experience We are looking for Customer Service Advisors to take on this fantastic new customer service role based in Helmshore.We are excited to be partnering a fantastic client who are one of the UKs largest judicial services. We are looking for individuals to take on this Customer Service Advisor role, providing the front-line response to customers. If you want a great work-lifebalance and enjoy speaking to people, please apply today!Benefits of a Customer Service Advisor:

• Salary: £17,374.50 per annum (£18,525 after 3-month probation)
• Hours: Monday to Friday, working shifts between 8am - 8pm, and 1 in 3 Saturdays, 8am - 4pm
• Contract: Full time, 37.5 hours per week (part-time hours available too!)
• Location: Helmshore, Rossendale
• Office based, full training provided
• Fantastic modern, open plan office space
• 25 days annual leave, plus bank holidays
• Excellent career progression opportunities
• Free parking at their Helmshore office
• Pension scheme, and Simply Health cash plan
• Cycle to work scheme
• Childcare vouchers
• Retail discount card benefit scheme

Responsibilities of a Customer Service Advisor:

• Taking inbound and making outbound calls to customers
• Responding to customers via live chat, email, and letter
• Calling to take payment in full from customers for specific fines and processing the payments
• If candidates cannot immediately pay in full, you will be transferring calls to bespoke teams
• Updating company systems with relevant call details
• Delivering an excellent customer service
• Ensuring overall performance and targets are met

Skills of a Customer Service Advisor:

• Previous customer service or sales experience is desirable
• Excellent communication skills, written and verbal, and the ability to speak in a clear and concise manner
• Computer literate
• Good interpersonal skills and ability to build rapport
• A positive and self-motivated attitude
• Capable of working within guidelines to make decisions and handle objectives calmly
• Ability to work closely within a team
• Ability to objection handle and calmly manage more difficult customers

If you would be interested in this fantastic position as a Customer Service Advisor in Helmshore, please apply below.Red Recruitment (Agency)

Keyskills :
Call CentreContact CentreCustomer Service