Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Advisor

Ad Warrior
Job LocationHebburn
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorLocation: Hebburn, South TynesideSalary: £21,775 per annumOur client is an executive agency of the Ministry of Justice (MoJ). They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.The Civil Customer Service Team support users and providers of civil legal aid. This means they regularly work with members of the public in receipt of or applying for legal aid and solicitors in the process of providing legal services to publicly fundedclients. The Civil Customer Service Team supports this by responding to customer queries, processing urgent casework and resolving customer complaints.The RoleRole holders will be responsible for providing exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internalprocesses to reduce failure demand.Key Responsibilities

  • Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid - establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successfulresolution
  • Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.
  • Work to reduce the number of incoming calls by educating providers regarding their submissions
  • Document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets.
  • Communicate clearly and effectively with all callers
  • Work cooperatively and flexibly to ensure adequate staffing of customer service telephone lines at all times
  • Recognise and manage assertive customer calls, referring to a Senior Customer Services Advisor where necessary
  • Organise and prioritise own workload including length of call handling
  • Ensure colleagues working in all areas of the organisation are kept informed of feedback from customers, actively promoting continuous improvement
Essential Knowledge, Experience and Skills Effective communication skills both written and verbal dealing with both external and internal stakeholders Excellent customer service skills including handling complex situations and dealing with uncertainty Ability to interpret and apply guidance and regulations Effective analytical and numerical skills Ability to work with minimal supervision and as part of a teamDesirable Knowledge, Experience and skills Knowledge of Legal Aid Previous experience of working in a telephony environmentBenefits
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service Pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance
To ApplyIf you feel you are a suitable candidate and would like to work for this reputable organisation, then please click apply to be redirected to an external website where you will find a full Job Description, Person Specification and further information on howto complete your application.

APPLY NOW

Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved