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| Job Location | Hebburn |
| Education | Not Mentioned |
| Salary | 19,000 - 21,000 per annum, pro-rata |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
My client is a leading provider of mortgage & financial solutions based in South Tyneside with ambitious plans for growth and expansion, from state of the art Head Quarters.They are now looking to recruit a permanent Customer Service Advisor/ Administrator to join their highly trained team and to work in an unbelievable office environment.You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to calls, live chat and emails. You will be working with a range of inexperienced and experienced retail customers who are looking for advice,guidance and lending information, which can include technical support and financial information. You will be joining a truly dynamic company, a superb team-based culture and huge opportunities to progress and advance your career.The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.The Benefits- The roles will be office working, so you must live in commutable distance to our office.- You will be required to work 5 days over a 7 day period on a shift rota, and from the hours of 9:00am - 7.00pm, through 8 hour days.- You will be working in an incredible office environment with spacious working areas- Car Parking facilities onsite.- Pension Scheme.- 4 weeks notice on the shift rota A truly positive and inspirational place to work.The RoleSupport customers on the phone, email, and live chat.Develop customer relationships and develop new lead opportunities for the advisers.Develop and maintain customer engagement programmeProvide Technical support to customers.Provide the latest advice, updates and information to your customers.Resolve any queries.Build relationships with your clients.Supporting clients with online help to get them logged onto their secure portal.Skills Required Experience within a customer service type position - this could be from an office environment, retail, hospitality. Confident telephone manner and to be able to present to your customers in a clear and concise manner.Strong spoken and written communication skills.You must be IT iterate and be able to provide a customer service response via emails and live chat.Key qualities to possess for the role are a positive, friendly and customer orientated attitudeHigh attention to detailStrong time management and organisational skillsA pro-active attitude with a self-starter attitudeYou will be looking for a long-term career move
Keyskills :
Call CentreCommunication SkillsCustomer ServiceFinancial AdviceMortgage Broker