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3rd Line Support Engineer

Job LocationHebburn
EducationNot Mentioned
Salary£36,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Up to £45,000 per year based on experienceMonday - FridayHybrid working/remote availableNetwirking Ltd are working with a client based in South Tyneside who are looking to hire a 3rd Line Support Engineer. They pride themselves in being the friendly face of IT, building long term relationships with clients built on trust, mutual respect andintegrity. The office is a fun, friendly place to work where you will work with colleagues who will go the extra mile to support and help you. They have regular team activities and social events throughout the year to show their appreciation to the employees.Key Responsibilities Include:

  • Provide professional IT support and troubleshooting to clients via telephone, remote support and onsite visits
  • Diagnose and fix critical IT issues within company SLA’s
  • Project work
  • Manage escalated tickets from the service desk
  • Liaise directly and competently with clients regarding technical issues ensuring clients are satisfied with the resolution
  • Technically assist and mentor the 1st and 2nd Line technical teams
  • Continue learning and develop skills through training opportunities
Required Experience:
  • At least 3 years experience in IT
  • Managed Service Provider experience is highly desirable
  • Background supporting junior members of staff
  • Good understanding of technologies such as DHCP, DNS, GPO, ADDS, Exchange, networking (routing and switching), virtualisation (Hyper-V and VMware), storage, backup and cloud technologies (Azure, Office365)
  • Dealing with 3rd party vendors (eg SAGE, solidworks, quickbooks etc)
  • Previous field experience is essential
  • Project management; server/email migration experience would be an advantage

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