| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Hebburn |
| Education | Not Mentioned |
| Salary | 18,500 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
My client is a leading MSP provision for IT solutions with their partners and is currently looking to recruit1st Line Service Desk support engineers to join their already established team. As the ideal candidate you will be a 1st Line Service Desk professionalwho is looking to build a strong IT Service desk career. The 1st line service desk role will require exceptional customer service, strong communication skills and a passion for the IT industry.As the successful 1st Line Service Desk key responsibilities include;- Providing professional IT support and troubleshooting to clients via telephone and remote support.- Accurate recording of time and following Incident management in our Service Management software- Managing your own workload- Executing live changes to data and software in a controlled and authorized manner via approved change management procedures- Suggesting technical and process improvements to colleagues and Managers and implementing them as directed- Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision- Take responsibility and ownership of incidents and requests and escalating where required to relevant department- Demonstrate documentation skills (reports, policies, procedures, workflows) as required- Ad-hoc responsibility to cover RMM Alerts as and when required- Identify reoccurring technical faults and recommendations to escalations manager- Assist within hours as well as out of hours project work where required.- Continue learning and developing skills through training opportunities provided.Knowledge and Skills required;- Fault finding and troubleshooting skills essential- Good understanding of general Desktop, Microsoft Office, Microsoft 365, and server knowledgeIn return my client will offer a good base package, strong personal and professional development opportunities and hybrid working
Keyskills :
MicrosoftMCSESupport EngineerService desk