Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Claims Team Leader

Clearline Recruitmentment Ltd
Job LocationHaywards Heath
EducationNot Mentioned
Salary£40,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Technical Claims Team LeaderLocation: Haywards HeathSalary: £40k-£50k per annumFull time, Monday-Friday 9am-5:30pmOur client based in Haywards Heath is looking to recruit a Technical Claims Team Leader.You will lead a team of claims handlers, to help deliver a World Class Claims service. You will lead, support and develop our claims handlers whilst continually working to improve processes, customer journey and financial controls. Monitor and deliver performance targets. You will be our claim technical referral point, claim process expert and help build and deliver continual improvement projects within claims and help others with the wider team.Responsibilities

  • Lead a team who handle pet claims from notification to settlement, validating policy cover and the claim, to ensure fraud controls and claims processes are followed and quality is delivered at every touchpoint.
  • Ensure your team carry out required investigations to ensure all relevant documents and information have been evaluated prior to the decision on the claim. You will also deal with a small volume of material damage and liability claims.
  • Be the technical claim referral point for claims and the wider team. Personally, handle the more complex pet claims. and manage technical referrals from the claim team and the wider population
  • Deliver a quality claims service by completing claims payment authorisations and quality audits ensuring a monthly (at least) Feedback Loop is completed with which to provide constructive guidance to team members and recognise high standards of service achieved.
  • Use our data to deliver customer service and claim financials in line with SLAs and KPIs, identify and share awareness of potential trends, issues or risks, and escalate appropriately.
  • Produce weekly and monthly reporting for the company and our underwriters to meet obligations and track performance.
  • Implement company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.
  • Handle complaints constructively and in line with company and FCA guidelines, handling difficult queries or situations appropriately to ensure prompt resolution.
  • Collaborate with colleagues to analyse and understand the RCA on customer complaints and use learnings to improve our processes, products, and services.
  • Develop and implement a strategy to design and implement internal claims processes that deliver continual customer improvements and appropriate financial controls.
  • Work collaboratively with colleagues across the company to promote awareness of customer needs.
  • Maintain accurate and timely records, files, and databases to meet business needs and ensure data integrity and compliance with Data Protection requirements.
  • Coach and support and develop Claim team members to deliver operational targets and provide a world class claims service.
  • Share knowledge and expertise and help to coach colleagues and our team to provide adequate cross-cover and maintain a quality customer service during annual leave and
  • other absence and most importantly help with the businesses development.
  • Work with team members to set individual objectives and personal development plans to manage and drive performance.
  • Build and maintain an effective Claims Communication Plan for the whole claims team and wider audience.
  • Lead in recruitment and development onboarding by organising and overseeing high quality on-boarding and training plans to enable quick integration into the business and achieve good learning and performance outcomes.
    • Requirements Knowledge
  • Excellent understanding of claims handling practices and processes
  • Excellent knowledge in regulation and FCA requirements
  • Good knowledge and understanding of pet health
  • Strong understanding of the value and impact of services provided
  • Pet insurance claims assessment and case review
  • Insurers, brokers and insurance products and how they work
  • Financial risk and crime (including anti-bribery and anti-fraud provisions)
  • Confidentiality requirements in relation to customer / personal data
  • Use of management information and performance data
  • Maintains own professional and technical knowledge
    • Skills and personal attributes
  • Sets a clear and motivating vision for the team
  • Coaching-style people management skills
  • Good listening skills: questioning, summarising and reflecting with empathy
  • High accuracy, quality, and attention to detail in documentation and record-keeping
  • Highly focused on customers and our ongoing relationship with them
  • Results-oriented and self-motivated
  • Performance data analysis skills and reporting for MI purposes
  • Excellent at planning and organising own work and the work of others
  • Performance management: objectives, reviews, use of effective feedback
  • Takes a proactive and resourceful approach to solving problems
  • Exercises good balanced judgment and is prepared to make decisions.
  • Assertive and can influence positively to handle difficult conversations and gain acceptance
  • Works effectively across the business with colleagues in other teams and locations
  • Ability to apply employee policies, work environmental and routines competently and fairly.
    • Home working
  • You will be required to work mainly from home but as a minimum will need t come into the office twice a month. This can however be subject to change depending on business/ roles needs.
  • You will need a strong internet, dedicated working space and desk and chair as a minimum to perform the role appropriately.
    • Experience and qualifications
  • Extensive experience of managing teams within a claims environment
  • In-depth experience (typically 3 years minimum) in handling general insurance claims, preferably pet claims, authorising payments and implementing quality controls
  • Experience at building and delivering continuous improvement plans
  • CII qualified (minimum Diploma level)
    • For more information please contact Jamie Watson at Clearline Recruitment.

    APPLY NOW

    Technical Claims Team Leader Related Jobs

    © 2019 Naukrijobs All Rights Reserved