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Service Delivery Coordinator

Job LocationHaverhill
EducationNot Mentioned
Salary£28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Service Delivery Co-ordinator required for this 12 month maternity cover contract located in Haverhill.Start: ASAPSalary: £28,000paHours: Monday - Friday: 7.30am - 5pmAdditional: You would be required to work one weekend in five - the hours for the weekend work are 8am - 8pm (Sat) and 9am - 6pm (Sunday) - weekends can be worked from homeYou will be providing cover for maternity leave, your role will involve taking responsibility for all admin and reports with regards to calls and incidents coming in from their engineering team. In addition, you will organise the planned preventative maintenance.Duties:

  • Log calls for engineers in relation to project work
  • Access external customer portals
  • Communicate with customers at store, head office and helpdesk level
  • Prepare internal management/customer information and service level reports
  • Monitor email inboxes
  • Provide first level support with queries/issues
  • Provide reports
  • Communicate with internal departments
  • Prepare quotes/sales orders
  • Order replacement parts
  • Raise purchase orders
Your skills/experience:
  • Strong communication skills
  • Problem solving
  • Able to keep to deadlines
  • Methodical and good attention to detail
  • Self motivated
  • Articulate and friendly telephone manner
If you are interested please forward your CV today.

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