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Office Support Coordinator

Pure Resourcing Solutions
Job LocationHaverhill
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Working for this Haverhill based Tech organisation you will assist theSales and Installation depts with their administrative processes.DUTIES AND RESPONSIBILITIES

  • Develop professional relationships with internal and external customers.
  • Process all sales orders through the ERP system.
  • Ensure effective scheduling of installation work ensuring that all issues related to the work have been covered.
  • Make Finance aware of all products and services that can be invoiced.
  • Liaise with Finance and Service to ensure that all Service contracts are invoiced.
  • Ensure that customers are given timely updates for work performed.
  • Prepare quotes for the Sales Team.
  • Support the Installation engineers and contractors on a day to day basis. Escalate any issues to the Office Support Team Leader.
  • Communicate changes to costs and delivery times to the Sales Team. Advise the need for increased order cover where necessary.
  • Ensure compliance with all self-verification requirements and processes.
  • Work with the Procurement team to request additional sub contracted resource. Report any problems with the Subcontractors immediately to the Office Support Team Leader to ensure a timely resolution.
  • Ensure compliance with the Working Time Regulations. Escalate any potential issues.
  • Identify process improvements.
  • Identify and escalate Installation resource issues to the Office Support Team Leader in a proactive timely manner.
  • Work with the team to ensure that all required products have been ordered and dispatched to the relevant customer / engineer in a timely manner.
  • Ensure all work is are updated on the relevant computer system to ensure engineers have visibility of their workload.
  • Ensure that all call related administration tasks are completed by the engineers in a timely manner and are factually correct.
  • Ensure that all travel arrangements are in place for engineers as required.
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