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Bank Night Concierge

Job LocationHaverhill
EducationNot Mentioned
Salary£8.94 - £9.22 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Bank Night Concierge Haverhill Homeless Services £8.94 per hour (rising to £9.22 after 12 months, subject to satisfactory performance)Hours as and when required (relief shifts also available at other local services) Are you looking for an exciting and varied role where no two days are the same Are you passionate about supporting peopleIf this sounds like you then we may have your perfect opportunity!Sanctuary Supported Living is the largest provider of housing related support to single homeless people in Suffolk. The aim of our services is to ensure our clients achieve their own goals and aspirations through the support and encouragement of our staff and focusing on delivering excellent quality.The primary focus of our services is to support clients in a range of areas including finding employment, recovery from addiction and building stability through a range of social activities. A successful outcome is achieved when our clients can move on to suitable long-term accommodation appropriate to their needs.We are seeking resilient, empathetic and empowering people to join our team at Haverhill Homeless Services.Haverhill Homeless Services supports 23 clients across two services who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive, passionate and positive people to empower our clients.By joining us as a member of our bank/relief team, you will be able to choose from available shifts while giving you the benefits of a consistent work place and the opportunity to build positive relationships with the individuals we support.The role of Bank Night Concierge will include:

  • Being a first point of call to receive and direct all customer and resident queries
  • Developing good relationships with clients, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our clients
  • Occasionally organising and running social activities e.g. film nights
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating client notes
  • Lone working at night across 2 locations (5 minutes apart)
  • Skills and experiences:
  • Experience of working with vulnerable adults, people with mental health needs or substance misuse
  • A passion and commitment for working in a support role A positive, can-do attitude with a willi
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