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Technical Leader

Cardtronics
Job LocationHatfield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical LeaderHatfield, Competitive salary, 37.5 hour’s working week, Permanent PositionWhat is this role of a Technical Leader The role of the Technical Leader is to perform domestic and international ATM update deployments via endpoint management solutions through a variety of tools, systems and methods.The Deployment Lead internally represents the Remote Content department in matters pertaining to team initiatives, standards, procedures, ATM Audit data, ATM inventory, operating system patching and ATM/auxiliary application patches/updates/installations.What will I be doing as a Technical Leader

  • Directly manages Remote Content team in Cardtronics’ regional location
  • Supervises update delivery to ATMs in an automated fashion with the use of ATM delivery tools such as CrossTec and RMS
  • Supervise and drive resolution to technical system integration issues with deployment systems and ATM packages
  • Monitors quality control through piloting process to ensure production ATMs are thoroughly tested
  • Supervises administration of Postilion commands/actions
  • Manages and administers CrossTec
  • Supports other IT teams with package creation and implementation when needed
  • Provides direct communication to internal teams including executive management on notifications of technical deployment information
  • Attends or directs technical meetings with ATM Solutions and Quality Control organisational members regarding current and future deployments, identification methods and overall process/methodology
  • Provide timely and efficient analysis of ATM update deployment failures providing interim and long term solutions
  • Adherence to strict SLA levels for deployment timelines, accuracy and ATM uptime
  • Proactively identify and recommend appropriate changes in order to make business improvements
  • Complete all training as required to ensure you are fully capable in order that individual performance levels are maximised
    • What Will I Need to Succeed as a Technical Leader
  • Bachelor’s degree is desired but not essential
  • High proficiency in Outlook, Word and Excel required with Excel knowledge to include advanced formula composition
  • Experience managing and leading teams
  • Demonstrates negotiation, problem solving and interpersonal skills
  • Proven independent decision, making in complex situations
  • Experience with Windows XP, 7, Server 2008 R2 and Server 2012 R2
  • Experience performing endpoint update deployments in an automated software delivery service field with Radia or a similar enterprise automation product
  • Experience with system automation and endpoint scripting (Batch, PowerShell, Python, and VB)
  • Advanced troubleshooting of failed package deployments at the ATM level via logs, services, processes and events
  • Ability to write complex technical documentation in standalone (Word/PDF) and digital (MediaWiki) format for internal department use as well as organizational notifications
  • Demonstrates ability to write SQL queries for target and audit analysis
  • Working knowledge of ServiceNow
  • Experience with Postilion 5.5
    • What are the Personal Attributes needed for the Technical Leader role
  • Eye for detail
  • Previous experience of coaching, mentoring and/or developing a team/individuals
  • Ability to handle pressure and still deliver business objectives
  • Ability to lead through others in addition to being a team player
  • Flexible approach to working patterns
    • What benefits do I Get In Return
  • Competitive salary
  • 22 days holiday, not including Bank Holidays, this rises to 25 after 5 years’ service.
  • Workplace Pension
  • Fantastic Health Shield benefits such as:
    1. Funding support for dental care, optical care, and physiotherapy sessions.
    2. Gym membership discounts.
    3. Employee Assistance Programme with 24/7 counselling service.
    Who Are WeWe are Cardtronics, the global leader in ATM deployment and management. Since our founding, we’ve been trusted to provide reliable ATM solutions to businesses throughout the United Kingdom, Europe and North America. As the world’s largest ATM operator, with more than 20,000 machines across the UK and approximately 230,000, globally, we continue to grow our portfolio into new markets through both organic growth and targeted acquisitions.Apply nowBefore submitting your CV for this role, please ensure you have read our Privacy Notice which can be viewed via the Cardtronics careers website. The Privacy Notice sets out how Cardtronics will process any information and in particular any personal data that you provide as part of the recruitment and interview process. In applying for this vacancy through the submission of your CV to Cardtronics, you are confirming that you have read the Privacy Notice and are fully aware and comfortable with how we will use your data in the course of the recruitment process.Equal Opportunity EmployerCardtronics is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment regardless of age, disability, gender, gender status or reassignment, marital or civil partner status, pregnancy, maternity or paternity, race, colour, nationality, ethnic or national origin, religion or belief, including political beliefs and affiliations, or sexual orientation (Protected Characteristics). Cardtronics is committed to creating a work environment free of all forms of discrimination, where everyone is treated with dignity and respect.

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