IT Support Technician

Key Responsibilities & Accountabilities The key responsibilities of the role include but are not limited to:

Ensure that all support calls are handled effectively.
Troubleshoot desktop and system problems, diagnose, and solve hardware/software Incidents & Problems.
Trend Analysis and Problem management.
Following and championing the departments ITIL processes, policies, and procedures.
Systems monitoring.
React to alerts from monitoring systems.
Ensure that all systems are patched and operating optimally.
Administer backups and restores.
Owning complex technical incidents & problems through to resolution to ensure minimal customer impact.
Organise the appropriate resource to deliver solutions in the fastest time possible.
Liaise effectively with 3rd party vendors and partners.
Produce reporting information to a high quality and to a deadline.
Keep up to date with advancements in technology

Technical Skills, Knowledge & Experience Required

Desirable Experience or exposure to the below would be deemed desirable/advantageous:

ITIL
WMS (Warehouse Management Systems) or ERP/MRP (Enterprise Resource Planning / Material Requirements Planning) systems experience
Microsoft Dynamics 365 Business Central
Telephony: SIP/ISDN30, NEC Univerge, call recording, mobile telephony
Microsoft Teams
VMware ESXi & vSphere 6.7
Server hardware architectures and systems
Windows Server Admin from 2008R2 and above
Backup solutions
Storage architectures and systems: DAS, NAS, SAN, vSAN
Microsoft Active Directory, Group Policy
Microsoft Azure
Email: Exchange 2013 and above
Database: Microsoft SQL 2012 and above
Networking Technologies: Firewalls, Routers, Switches, Wireless, LAN/WAN

The Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

Keyskills :
Printers1st Line SupportIT Support TechnicianWindows 10

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