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Peer Support Worker

Appcastenterprise
Job LocationHarrow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About the Service / DepartmentThe Harrow Cove is a community based crisis alternative service, provided by Hestia on behalf of Central and North West London NHS Foundation Trust, offering non-clinical support to individuals experiencing a crisis or mental distress. We provide a welcoming,safe and supportive space for individuals aged 16+ who reside in Harrow and/or are registered with a GP in Harrow.About the role

  • To draw upon lived experience of mental health support needs and recovery to empathetically assist service users to move forward positively from crisis, where appropriate.
  • Provide inspiration to individuals going through mental distress.
  • Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
  • Support people with crisis Mental Health needs to manage their own health care, in accordance with their care plan with a view to preventing further crisis.
  • Signpost customers to local community resources to address cultural/social barriers affecting their wellbeing.
  • Link customers with specialist services for continuous support e.g. counselling, money management, substance misuse.
  • Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
  • Promote and maintain effective communication with people in order to build positive working relationships with individuals, other team members, clinical colleagues, families and carers and other agencies.
About you
  • The ability to rapidly form and sustain a trusting relationship with service users/carers and other peer support workers and professionals.
  • Well- developed listening skills and effective verbal communication skills to be able to engage appropriately with service users in crisis, carers, and colleagues, statutory and voluntary agencies, both face to face and by telephone.
  • Lived experience of the acute mental health care pathway (e.g. ED attendance, acute admissions etc.)
  • Knowledge of recovery tools, mental health and wellbeing support and services available in the local area.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
  • Demonstrate ability to use initiative appropriately, making decisions within the guidelines set.
  • Able to demonstrate a general understanding of mental health issues with a positive non-judgemental approach towards individuals in crisis with mental health support needs.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
Please noteif offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and a Basic or Enhanced DBS check.Disability confidentHestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimumcriteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularlywelcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, differentpeople and communities bring to our organisation.

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