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Support Service Manager

Maria Mallaband Care Group
Job LocationHarrogate
EducationNot Mentioned
Salary£50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the RoleAn excellent opportunity has arisen for an experienced Support Service Manager to Join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.Reporting to the Registered Manager you will be responsible for the success of the homes, commercial performance which spans financial results, resident satisfaction, ancillary / hospitality team engagement. The regulatory responsibility will remain with the Registered Manager, you will drive the development and growth of your team members. You will also use your specialist knowledge to ensure the delivery of all our hospitality services to the highest standard. You will also oversee the home’s finances, including managing the sales team and ensuring they deliver on revenue targets, as well as assisting with budget planning and cost control.Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of the home, ensuring revenue and resident satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the home and its residents
  • Deliver achievable budgets, and set other short and long-term strategic goals for the home
  • Provide effective leadership to all hospitality and ancillary staff members
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
  • Lead and respond to audits to ensure continual improvement is achieved
    • What are we looking for
  • Experience as Support Service Manager within the hospitality sector (not necessarily Healthcare)
  • Degree or diploma in Hotel Management or equivalent
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (doesn’t have to be healthcare)
  • Excellent leadership skills
  • Exceptional communication skills
    • In return for all of this you will receive a competitive salary package plus:
  • Training support and development opportunities
  • Nurse and carer referral scheme
  • Rewards for 5, 10, 15, 20 and 25 years of service
  • Annual staff recognition through MMCG Care Awards
  • 5.6 weeks annual leave
  • Private company pension plan and Health insurance. (must be opted into)
  • Fully funded training
  • Simply Health cover after one year of service, inc. cashback on medical and dental expenses
  • Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants
  • Car through salary sacrifice
  • Cycle to Work scheme
    • Belmont House Belmont House, in Harrogate, specialises in a provision of residential and nursing care, as well as caring for people living with dementia. Respite care is also provided and is dependent on availability. The home is divided into five separate suites, spread over three floors. The Courtyard suite provides residential care for up to 30 people. The Garden and Spring water suites both provide nursing care for 14 people each. The Park suite provides residential care for up to 17 people living with dementia, while the Promenade suite provides nursing care for up to 26 people with dementia. Staff have a wide range of care and nursing qualifications, thanks to how parent company Countrywide Care Homes invests in its talent, with new technology incorporated where it will be of an advantage to service users.About Us Care is at the heart of what we do here at Maria Mallaband Care Group. Were an established family-run care provider, and we deliver care to over 3,500 residents across our 80+ care homes nationwide.Our mission is to be the best quality; most highly regarded Care Provider in the United Kingdom and our vision is to create a home from home environment for both residents and staff.We are committed to being an Investors in People employer, which means that we continually invest in your personal training and development. MMCG is a place where your career truly starts to grow.All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS).Interested Just click apply! Or if you have any further questions before applying you can contact the recruitment team at [email protected] or you can call us at <>.You can find out more about life at MMCG on Facebook and Twitter:Please be aware this vacancy may close earlier than the advertised closing date if sufficient applications have been received.Maria Mallaband Care Group

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