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Second Line Support IT Engineer

Ellis Bates Group
Job LocationHarrogate
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

This is an excellent opportunity if you are looking to expand your experience in the Financial sector with a growing company where IT is an essential part of the business to sustain its continued growth.The Second Line Support Engineer is responsible for handling first, second, and in some cases third line, tickets for incident and service requests. There will be some routine work required in this role such as regular checking on patching status, vulnerabilityscanning reports, Microsoft 365 sign ins then recommending a course of action.You will have the opportunity to work on a wide range of systems and solutions including laptops, servers, printers, switches, telephony, cloud based services such as Microsoft 365 and vulnerability scanning toolkits.Key responsibilities will include:

  • IT Support relating to technical issues involving Microsofts core business applications and operating systems.
  • Basic technical support at the network level: WAN and LAN connectivity, switches, firewalls with a focus on security.
  • Regularly review and investigate alerts in systems such as Antivirus suites, patch and configuration management systems.
  • Keep system documentation up to date when performing any installation or reconfiguring tasks to transfer knowledge and maintain supportability of all systems across the team.
  • Ensure staff and stakeholder are kept up to date of any issues they have reported, and everyone is suitably notified of impending changes or outages.
  • Onboarding new staff and processing leavers and change of roles service requests to ensure that access to key systems is provided and removed in a time sensitive way.
  • Gathering information/ specifications from around the company to assist with projects.
If you have an interest in all things IT and are keen to take on new challenges every day, enjoy being a team play and providing excellent levels of customer service then come and join our small team. You must have experience of supporting andconfiguratingCRM/ ERP systems. Azure AD / Microsoft 365, Microsoft Office, Firewalls / Security controls. Knowledge of supporting and configuration of networks - LAN/WAN/Switches. SQL Server - supporting the SQL platform, managing permissions.If you like the sound of our opportunity, and think you may want to be part of our team and learn more about this role, please send your CV to Jo Nickell-Lean, HR Manager at Ellis Bates Group, 1st Floor, Clarendon House, Victoria Avenue, Harrogate, HG11JD.Further information can be found on our website.PLEASE NOTE, NO AGENCIES

Keyskills :
Business ApplicationsLANSql ServerWANAntivirus

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