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Provisioning Executive

Job LocationHarrogate
EducationNot Mentioned
Salary24,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Provisioning Executive - LeedsAn exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Leeds. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of theirclients; whilst maintaining their exceptional level of customer care and service.This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration servicesto a vast range of Enterprise scale businesses.As the Provisioning Executive youll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLAs or as required by your line manager. The successful candidate will have experiencein provisioning data connectivity products and number porting. Further responsibilities:

  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
  • Produce documentation and reports on performance/timelines of order journeys
  • Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
  • Adhere to our clients quality communications standards
  • Adhere to our clients Data Protection and Security clauses
  • Identify recommendations for process change when appropriate
  • Ensure provisioning conforms to our clients product SLAs
Experience required:
  • Exposure to provisioning Ethernet, ADSL and FTTx services.
  • Experience in Number Porting with an emphasis on port rejection resolution
  • Exceptional communication skills; both written and oral
  • A customer service focussed attitude
  • Analytical and practical problem-solving skills
Based in LeedsPaying up to £28k + numerous benefits

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