Pet Claims Handler

Job Description

We have an exciting opportunity for a Pet Claims Handler to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim. The successful candidate will come from a background of providingthe very best customer service with the ability to empathize with customers in high pressure situations.The Pet Claim’s Handler will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment.At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our peopleand their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.Our Pet Claims Handlers work 37.5 hours flexibly over 5 days, Monday to Friday. This is a mixture of weekday shifts between the hours of 8am and 6pm. Working on a hybrid basis consisting of two choices:1 week in the office followed by 2 weeks working from home.Work full time from the office.The Role:

• To deal with all aspects of pet insurance claims, including the full assessment of claims.
• Providing market leading standard of customer service and effectively explaining policy details to our customers.
• To provide support to the Pet Team Leader, Technical Lead & Manager where required; including identifying commercial opportunities.
• The successful candidate will strive to understand general insurance procedures taking appropriate action where needed alongside adapting to varying levels of work volumes and be able to work effectively under pressure.
• Assisting in compiling both statistics and spreadsheets for the purpose of MI
• At all times remaining empathetic to customers following a pet injury/illness
• Working effectively towards agreed KPIs
• Being the first point of call when a customer wishes to make a complaint and ensuring it is handled inline with regulatory guidelines
• Identifying fraudulent claims

The Candidate:

• Experience of working within a Veterinary practice or environment with basic medical knowledge.
• The successful candidate will have proven customer service experience ideally within an environment where they have been working with animals
• With the ability to work in a fast paced environment and can work independently or collaboratively
• Coupled with excellent communication skills you will be able to demonstrate the ability to overcome objections and at all times ensure you are be empathetic and professional with your customers.
• Demonstrates resilience by maintaining drive and enthusiasm when faced with challenging situations
• Excellent computer and written skills
• Good business and insurance product knowledge would be advantageous.
• GCSE level Maths & English

Further informationAs well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to helpreduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.Jigsaw Insurance Services Plc, formed in 2000, is an insurance broker specialising in protecting people and what matters to them. From car and pet insurance through to breakdown cover, we believe in putting our customers and their needs first. We are headquarteredin the pretty town of Harrogate and have grown significantly over the years. Our success is driven through innovation and continuously looking to develop and improve our business.We are part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.REF-211 691