Operations Manager

Job Description

Operations ManagerLocation: HarrogateSalary: £35,000 - £45,000 per annumHome to over 90 specialists, the company are experts in SEO, paid media, content marketing, social, outreach and digital PR. Delivering campaigns that perform, their client base includes the likes of Hammonds, 118 118 Money, Thorntons and Lords and Labradors.As part of idhl, the company is one of the specialist agencies that form this award-winning Group.The RoleTo ensure operational excellence and high productivity through management and development of the team. Offering support within the team and ensuring consistency of processes across teams.Main Duties include but are not limited to:Team Leader

• Being a strong and inspirational leader within the team, improving efficiency and maximising the team’s potential.
• Playing a key role in the continuing growth of the team.
• Assessing areas for improvement and actioning change.

On-going performance management and monthly 121s

• Responsible for ensuring each individual has a monthly 121 and assist in providing scores for the more senior members of the team.
• Ensuring probation meetings take place and feeding back to Management/HR.
• Ensuring each individual has a progression development plan in place and the company are setting relevant objectives to help people achieve goals and objectives.
• Performance assessment in relation to clients, teams and processes.

Products and processes

• A thorough understanding of the company’s processes and systems ensuring they are implemented and followed consistently.
• Maintaining an understanding of the company’s products and SLAs.
• Improving team processes and ensuring the team are adhering to these.
• Ensuring regular team meetings are organised, attended and have a clear agenda.

Resources and training

• Maintaining correct staffing levels and assisting with recruitment across the Search Team - screening CVs, interviewing candidates and providing internal feedback.
• Training: on-going monitoring and assessment of the training needs within the team and help develop and deliver appropriate training programmes for teams and individuals.
• Assist with the onboarding process for all new starters.

Key Qualifications and Attributes: The company are looking for someone who is driven, with boundless energy and enthusiasm as well as steely determination to succeed. You will need to hit the ground running. This role has huge opportunity with the potential for career development in a rapidlygrowing team with ambitious plans for the future, including national and international expansion.

• You will be organised, determined and persistent
• You will have proven management and team leadership skills
• Excellent written and verbal communication skills
• You will have meticulous attention to detail and ability to follow and improve processes and procedures
• Strong knowledge of Excel is essential
• Agency experience is desirable, but not essential
• A proven track record in operations management or a role with similar transferrable skills

BenefitsEmployee well-being is high on the company’s agenda. Their people are at the heart of everything they do and make them who they are. Ensuring you’re always well looked after, they offer:

• Performance based bonus schemes
• 26 days holiday plus bank holidays and a birthday lie-in
• Two additional days for wellbeing and a volunteering day
• Additional annual leave purchase scheme
• Hybrid working (a mix of office and home based for many of their roles)
• Flexible working scheme
• Company pension scheme and health care cash plan
• Private health care dependent on length of service
• Clear training and progression programme
• Regular company events and awards
• Employee perks portal
• Plus many more

Training and DevelopmentInvesting in their people is of the utmost importance to the company. Harnessing potential, they want to improve your job satisfaction and endeavour to support your career aspirations with their training and development programme.To ApplyIf you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.The company are continually striving to be an inclusive employer, one that provides equal opportunity and fair access that enables them to attract, develop, and retain the very best people irrespective of background, beliefs, or personal characteristics.They believe it is their differences that come together and make them stronger and successful as an organisation.