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Job Location | Harrogate |
Education | Not Mentioned |
Salary | 19,900 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Employer description:This is a law firm that achieves consistent high quality in client care, technical ability and investment in its people. Hempsons specialises in health and social care whist also using their unique experience to cover the full range of legal services.The firm is highly respected for its sector expertise, particularly in health, social care, charities and social enterprise.Clients value the innovative approach and commitment to exceptional service. By building long-lasting relationships with our clients were able to really understand their businesses and markets and provide bespoke legal advice.Our firms commitment to quality relates not just to our client relationships, but also those within the firm.We strive to create a dynamic working environment where talented people can thrive in a supportive atmosphere.We are always looking for outstanding people who are seeking to take the next exciting step in their careers to join our team and contribute to the continued growth and evolution of our firm.Overall purpose of the job:The Junior Service Desk Analyst is responsible for providing an exceptional customer experience and a professional and high-quality service to the firms internal users and occasionally external clients.This role will cover various shift patterns from 8am to 6pm Monday to Friday (excluding Bank Holidays), but flexibility will be required according to business needs.The Service Desk also provide an out of hours service, the successful candidate will be given the option to participate in the out of hours service after a successful probation period.The service desk operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems and services.The Junior Service Desk analyst will assist in delivering support in an efficient, positive, helpfuland enthusiastic manner which will be critical to achieving success in the role.The candidate should have a keen interest in technology and understand the importance of keeping up to date with emerging technologies and trends.A positive can-do attitude is essential, and they must always be willing to learn new skills to help them meet challenges head on.Main role:This role is a junior position within the Service Desk team and will be heavily supervised by the Service Desk Lead and the Senior Service Desk Analyst. It is intended that over a period of time, the key responsibilities for this role will expand as moreexperience is gained.Main responsibilities: [include but are not limited to:]